Engineer, Field Service (remote)

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting

Job Description

How you will make an impact:

Discover impactful work as our new Field Service Engineer (FSE). Within our EMEA team we are seeking an FSE based in either France or a Nordic country to manage customers within their respective region, with the base location depending on the candidates residency. As an FSE, you will be responsible for delivering service activities including Installations, Repairs and Maintenance Services for the Bulk Elemental Analysis team in EMEA. This highly exciting and professional role will deliver a high level of customer service resulting in customer happiness.

What you will do:

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• Represent our company in a positive and professional manner when dealing with our customers, both external and internal.
• Located in either France or a Nordic country the successful candidate will be responsible for customers within their respective region.
• Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training and radiation services on X-Ray fluorescence Spectrometers (XRF) and optical emission spectrometers (OES).
• Responsible for providing services both remote or at site, within the agreed conditions.
• Service reporting, documentation and creation of protocols to specification both internally and for customer needs.
• Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
• Partnering with our commercial colleagues to deliver customer projects that can be implemented to meet and exceed customer expectations.

• Diploma or equivalent preferable in electrical engineering, chemistry, engineering or technical training in the field of electronics.

• Professional background in Electronics/Engineering or related subjects
• Experience in handling or servicing analytical equipment
• Some knowledge of spectroscopy would be an advantage, but not critical
• Proficient in English; additional languages a plus
• A valid Driver's License
• Comfortable working in a customer-facing role, with an always customer-centric approach
• Strong interpersonal and administrative skills

• Self-sufficient; comfortable working independently and a logical approach to setting work priorities
• Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week), including some overnight stays and longer trips for trainings etc - up to 80% annum.
• Field service experience (technical) or strong service knowledge
• Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc...)
• Outstanding fixing skills passionate about electromechanical, software and application issues

• Excellent career progression opportunities with a large and growing global employer.
• High quality training and mentoring
• Competitive salary, plus performance bonus & full benefits package
• Company car