Engineer - Global IT Helpdesk

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Engineer - Global IT Helpdesk located in Guadalajara, North Campus.

Reporting to the Senior Information, Technology Manager the Engineer - Global IT Helpdesk role involves… Responsible for providing technical assistance through phone or chat tools demonstrating strong technical skills and considering customer satisfaction as a top priority. As a Global Helpdesk engineer, will attend to new business needs, sustaining the most updated information technology, capable of innovating finding the best IT solutions, and granting a total customer experience through the fastest resolution at the first contact.

What a typical day looks like:

• Technical issues resolution through proper troubleshooting guidance.
• Soft skills, being capable of guiding a user through efficient support at his level accompanied by courtesy phrases, being empathic, and demonstrating an extraordinary attitude to resolve an issue.
• The ideal candidate should also have the skill to create new documents that allow the rest of the Global Helpdesk team to follow when required; most likely when a new issue is detected and there is no adequate documentation.
• Will work under minimum supervisor whenever a ticket is assigned to follow up with the customer/user reaching a positive service level resolution.
• Work with other areas of IT globally to detect improvement opportunities and enhance the customer experience for Global Helpdesk.

The experience we’re looking to add to our team:

• Bachelor’s degree or equivalent experience.
• Experience Jr in a similar position.
• English intermediate.
• Experience providing technical support.
• Active Directory, ITIL, VPN.
• Office 365 (Outlook troubleshooting is a must).
• Experience supporting helpdesk tools (Contact Center, DameWare, TalkDesk, or others).

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

KJ12

Job CategoryIT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).