Engineer II, Field Service

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

At Thermo Fisher Scientific Inc., we believe in challenging work, fostering a culture of performance, quality, and innovation. As a valued member of our successful and growing global organization, you will be encouraged to demonstrate your dedication, hard work, and ability to think creatively. With revenues exceeding $40 billion and the industry's largest investment in research and development, we provide our professionals with the resources and opportunities to make significant contributions to the world.

You will become a part of the Israel Field Service team, servicing Electron Microscopes (TEM/SEM/ Dual Beam Systems).
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.

What will you do?
Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations.
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
• Producing timely and accurate reports of your activities: e.g., service reports and expense reports
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.

How will you get here?
• Typically requires a B.Sc or M.Sc degree or equivalent qualification in Mechanical, Electrical or Electronics Engineering or other applicable experience in a high-tech environment.
• Analytical trouble shooting and problem-solving abilities.
• Typically requires 2-7 years hands on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, XPS, MRI or similar systems.
• Excellent hand-eye coordination and manual dexterity
• IT skills, including TCP/IP networking.
• Driving license required
• Excellent communication skills in English, verbal and in writing.
• Independent, service-minded, and educational in the approach towards customers
• Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high.
• A strong team contributor, working remotely with the ability to connect with colleagues in the region.
• Commercial attitude
• A natural curiosity about staying up to date with trends in technology and IT.
• Self-starter loves to be challenged.
• Knowledge of Electron Microscopes is an advantage but not a requirement.
We offer motivating and multi-divisional tasks in an innovative and international working environment.