Engineer II, Field Service

Work Schedule
Standard Office Hours (40/wk)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Location/Division Specific Information

The Engineer II, FieldService position is based in the vibrant city of São Paulo, State of São Paulo, Brazil. This role is integral to our mission, serving our Bioproduction Division and supporting a wide range of customers.

Discover Impactful Work:

Join our team and play a pivotal role in ensuring the flawless operation of our bioproduction instrumentation. You'll be working in a dynamic environment where your contributions help craft the future of scientific innovation.

A day in the Life:

• Conduct bioproduction instrument repairs, upgrades, and preventative maintenance at customer sites.
• Troubleshoot and resolve technical issues with hardware, firmware, and software.
• Collaborate with other Field Service Engineers to develop and improve service processes.

Keys to Success:

• Demonstrated ability to prioritize customer happiness and maintain excellent customer-facing skills.
• Proactive problem-solving skills to prevent chronic instrument issues by determining root causes.
• Strict adherence to maintaining accurate records and administrative duties.

Education

• An associate's degree or equivalent experience in electronics, engineering, biomedical technology, or a related field is required. A Bachelor's degree in engineering or technology, or equivalent experience, is preferred.

Experience

• Minimum of 2 years of experience in related science, engineering, and/or customer service roles.
• Proven ability to handle a large territory and provide outstanding service and training.
• Willingness to travel at least 75% of the time, sometimes with as little as 24 hours' notice.

Knowledge, Skills, Abilities

• Advanced / Fluent English conversation is mandatory.
• Outstanding troubleshooting and problem resolution skills.
• Ability to stay current on equipment and tools through continuous learning.
• Strong organizational skills to manage inventory and administrative records efficiently.

Physical Requirements / Work Environment

This role requires the ability to travel frequently, including overnight stays. The position involves working at customer sites, which may require adherence to safety protocols and the physical capability to handle equipment and tools.

Benefits

We provide competitive compensation, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development opportunities. We cultivate a dynamic company culture that embodies integrity, intensity, involvement, and innovation!