Engineer III, Field Service

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting

Job Description

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed、 Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Responsibilities:

• Provide flawless customer service and technical support for our semiconductor/FAB, FIB/SEM equipment.
• Conduct installation, maintenance, and repair of equipment in accordance with strict guidelines.
• Determine root causes of technical issues and successfully implement solutions to ensure optimal performance.
• Collaborate with cross-functional teams to resolve complex technical problems and deliver innovative solutions.
• Train customers on the operation and maintenance of our equipment, ensuring their proficiency and satisfaction.
• Maintain accurate records of service activities, including documentation of repairs, parts used, and customer interactions.
• Stay up-to-date with the latest industry advancements and actively contribute to continuous improvement initiatives.

Requirements:

• Bachelor's degree in Engineering or a related field, or equivalent experience.
• Proven experience in customer service and technical support, preferably in the semiconductor/FAB industry.
• Strong knowledge of semiconductor equipment, especially for FIB/SEM systems.
• Excellent problem-solving and troubleshooting skills, with a keen attention to detail.
• Exceptional communication and interpersonal skills to effectively collaborate with internal teams and external customers.
• Ability to work independently and manage multiple tasks simultaneously.
• Fluent in both written and spoken English and Mandarin.

At Thermo Fisher Scientific Inc., we are committed to fostering an inclusive and diverse workplace. We believe that a diverse workforce drives innovation and creativity, and we strictly adhere to equal employment opportunity principles. We welcome applicants from all backgrounds and provide reasonable accommodations to individuals with disabilities. If you require any accommodations during the application or interview process, please let us know and we will ensure your needs are met.