Engineer III, Systems Design
Job Description
How will you make an impact?
You will be working within a multidisciplinary team of engineers and scientists to support quality control (QC) specialists running in vitro diagnostic (IVD) Ion Torrent instruments. This candidate will own the hardware support and maintenance of Next Generation Sequencing (NGS) platforms at the Frederick, MD site. They will help train users in basic troubleshooting and manage all aspects of instrument service on site.
What will you do?
- Provide on-site service and maintenance for Ion Torrent instrumentation including debugging, troubleshooting, and repairing faulty instrumentation for QC teams.
- Collaborate with development team and instrument users to identify novel issues and develop solutions. As needed, interface with field teams about common issues and similarly, paths to solutions.
- Develop support and training material for the broader Thermo Fisher support organization and Field Service teams for existing and in development instruments.
- Perform planned maintenance (PM), instrument qualifications (installation, operational, and performance - IQ/OQ/PQ), software upgrades, engineering change order (ECOs) and help maintain local spare parts inventory.
- Track and quantitate failures and failure modes on internal instruments, including pulling necessary information from internal and field service teams. Learn how to use and search service record database.
- Identify and help design new tools or tests to improve troubleshooting and diagnostic capabilities for NGS instrumentation.
- Build up the troubleshooting and diagnostic capabilities of the QC team, training them on support processes, escalation pathways, and rudimentary service and support.
How will you get here?
Education
- Bachelor's degree in Engineering, Biology, or related discipline.
Experience
- 8+ years working in a technical field in science or engineering
- Previous customer support or service experience and resolving/troubleshooting problems in a creative manner
- Career path that includes relevant teaching, mentoring, or training experiences
- Experience in next generation DNA sequencing and/or technical knowledge of the Ion Torrent platform is a plus
Knowledge, Skills, and Abilities
- Ability to travel up to 10% domestically to other R&D sites
- Ability to lift 30 pounds and service floor-standing instrumentation on wheels
- Proficiency in repairing complex instruments on site for time-sensitive activities (e.g. QC release)
- Highly motivated, energetic, and skilled at prioritizing rapidly changing tasks. Ability to work in a dynamic environment with a hard-working, multidisciplinary, remote team.
- Some experience with Linux, basic programming and/or scripting languages, bioinformatics and instrument control software is a plus.
Date Posted
09/02/2023
Views
31
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