Engineer, IT Support
Job Description
Strive Health
Strive Health is built for purpose- to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, leveraging comparative and predictive data and analytics to identify patients at risk. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the Healthcare community and set a new standard for how kidney care should be done.
IT Support Engineer
This position will be the first line of support for all Strive employees. They will be responsible for troubleshooting problems, deploying and inventorying machines. The IT Support Engineer will also handle tickets that are escalated from other IT Support Engineers and will appropriately train, and document as needed. The ability to identify, troubleshoot and resolve employee issues is a must.
**This position does not start until February.
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Essential Functions
- Be first contact for end user troubleshooting
- Diagnose, repair or replace hardware issues
- Work in a ticketing system
- Create and Update documentation as processes change.
- Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.Â
Minimum Qualifications
- 3+ years MAC support experience
- 3+ years windows experience
- 3+ years support in desktop
- Business travel
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
Preferred Qualifications
- Active Directory, Group Policy experience
- Understanding of HiTrust/HIPAA securities or something similar
Annual Salary Range: $73,000.00-$91,000.00
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Strive Health offers competitive compensation and benefits. An annual performance bonus, determined by company and individual performance, is available for many roles and aligned to Strive Health guidelines. Learn more about our benefits here
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Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide and work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
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Date Posted
12/02/2022
Views
5
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