Engineer IV - Systems Engineer ServiceNow

Verisign is currently looking for a Systems Engineer in the MIS team that would support and build enhancements within Verisign’s ServiceNow platform, homegrown Inventory, Audit, and Compliance portfolio to provide functional & technical support to internal business customers.  The role is a full stack software development position focused on ServiceNow development, architecture, integrations, workflows, and administration delivering the overall platform and the entire Inventory, Audit, and Compliance portfolio.  Audit & Compliance provides complete IT Asset / configurable item auditing and compliance for all deployed systems and technology. 

The Systems Engineer utilizes high level technical knowledge of software, hardware, networks, and storage to collaborate across the organization to develop, design, test, and support Service Now and other core infrastructure components, focusing on reliability, availability and scalability of infrastructure.

Key Responsibilities:

• ServiceNow development and administration:
• Develop, maintain, and enhance applications on the ServiceNow platform
• Build and maintain workflows, integrations, service catalog, service portal
• Inventory asset and CMDB management, auditing, and compliance
• Ensure the smooth operation of the asset inventory audit database:
• Identify unexpected database load and mitigate or remediate as needed
• Monitoring queues, audit and compliance processes
• Assist with asset compliance related support:
• Help users identify deficiencies and remediate them
• Provide client packages or audit tools as needed
• Add new features to the auditing clients as needed:
• Enhancements may come from users or from a business need, and need to be incorporated into the client
• Add code as needed to load the newly collected data into the audit database
• Provide technical direction to members of the team.
• Continue to evolve our application platform to meet scaling, security, and compliance needs.
• Develop deep understanding of tie-ins with other systems and platforms.
• Ensure key technical design documentation is provided and maintained.
• Improve the health of system assets. Troubleshoot and lead root-cause analysis for system failures and recommend fixes/improvements to prevent their recurrence.
• Lead or participate in code reviews, design reviews, offering guidance on best practices to continuously improve stability and efficiencies.

 Required qualifications:

• ServiceNow development and integration experience.
• Full Stack engineer with experience in advanced object-oriented languages.
• Exhibits Linux and OS skills, understands the importance of and values in improving processes and systems, and enjoys auditing.
• Experienced in analyzing functional requirements to create/modify system and service architectures and designs and to write component detailed design technical documents.
• Possesses strong communication, facilitation, business analysis, and documentation skillsets and has proven success in continuous process improvement.

Preferred qualifications:

• Hands-on experience with Python, React, Perl, JavaScript, PostgreSQL programming, Ansible, Terraform, OpenStack, Kubernetes.
• Familiar with VMware, AIX, and KVM virtualization technologies and how to practically audit them.
• Experience in a zero-trust environment.
• Exposure to collaboration tools such as SharePoint, Confluence and Jira.
• Agile Engineering and Agile Scrum Methodology.
• Web UI experience.

 Experience and Educational Qualifications:

• 8+ years relevant experience.
• 4-year Bachelor’s degree in Engineering, Computer Science or a related field, or equivalent work experience.
• Graduate degree experience in Engineering, Computer Science or a related field preferred.