Engineer Production Support

• Become a subject matter expert on production workflows.
• Provide technical support and support maintenance of a live broadcast production environment consisting of multiple studios and production control rooms.
• Support virtualization and cloud initiatives continuing deployment of virtual production systems both on-premise and in the cloud.
• Resolve support requests monitor ticketing systems for new issues and assigned tasks and performing preventative maintenance as assigned.
• Collaborate with other members of the engineering and technical teams in executing projects including working with internal stakeholders to create and update configuration documentation technical SOP's training materials etc.

• Bachelor's degree in Computer Science Systems Engineering Computer Engineering Electrical Engineering Broadcast Technology or related fields or equivalent work experience.
• 5+ years of experience deploying and supporting broadcast technology including graphics systems replay systems and other production infrastructure (video switchers audio mixers etc.).
• Understanding of 2110 AES67 NDI SRT RTMP and other video and audio streaming formats.
• Familiarity with system-level troubleshooting of Windows or Linux operating systems.

• Detail-oriented and resourceful with a desire to learn.
• Ability to provide clear decisive feedback while being prepared to pivot or change course when appropriate.
• Video and audio signal flow troubleshooting experience.
• Network or IT-related troubleshooting and familiarity with tools like Puppet Wireshark PowerShell
• Experience evaluating new products or technologies and making recommendations for implementation

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. ​Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​ Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.

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