Engineer, Provisioning - Service Solutions

Your role will provide scheduling guidance, approvals to proceed with implementation, orchestrate and lead the service provisioning process and ensure a quality handoff of the service to the customer and the Network Operations team. As a Provisioning Engineer you will represent the Services Provisioning team in Service Delivery meetings and work across the organization on quality and optimization initiatives.
As a qualified individual with a diverse background, experience, values, and strong work ethic, you will work in alignment with corporate guidance and goals to perform service fulfillment. You will work closely with the Customer Solutions Engineering team to ensure customer requirements are clear and meet customer expectations as part of the pre-sales and service fulfillment process. You will be responsible for the delivery of service and product offerings across Broadband, Media, Mobility, and Government sectors.
What you will do

• Provision service product offerings with emphasis on delivering on customer set expectation and satisfaction
• Reserve and allocate network resources for customer service consumption
• Validate the appropriate configuration for satellite modems at Intelsat teleports and at customer sites
• Create and populate the Service Record which documents the as-built service
• Collaborate with the Customer Solutions Engineering team to establish initial service requirements for new service activations.
• Collaborate with other Engineering support teams and Operations teams to determine and establish clean hand-offs to their respective groups.
• Review and validate Service Orders and associated documents for accuracy as well as validating the proper hardware/capacity required to support new standard services
• Collaborate with Engineering and Planning teams to develop the initial designs, drawings, and cost estimates that address customer technical requirements for new services.
• Continuously monitor the status of all open projects during the pre-sales cycle through communication with the Customer Solutions Engineering and/or Product teams and make design modifications when changes to the initial scope have been made.
• Assist with continuous improvements by updating process and procedures necessary to improve interfaces between Service Delivery stakeholders

Your required experience/skills (Basic/minimum requirements needed to perform the role)

• Must have an Associate Degree in Computer Science, Electrical Engineering, Electronics Engineering Technology or a related field, or an equivalent blend of work experience and educational training OR a CCNA equivalent.
• One year of hands-on experience, with specific emphasis on satellite communications, RF theory, and Network Broadband Platforms such as iDirect, Gilat, and Newtec
• Knowledge of RF (C Band, Ku band), IF, L-Band and RF systems and teleport technologies is highly desired.
• Intermediate working knowledge of TCP, UDP and application layer protocols which includes knowledge of IPv4 addressing/sub-netting, routing, application layer protocols, as well as exposure to routing protocols such as RIPv2, BGP, ISIS, and OSPF/OFPSv3
• Some experience using Linux, RedHat, Ubuntu
• Some experience in translating service requirements into a logical service design based on standard design packages is desirable.
• Some experience translating complex technical requirements into a logical system design

Your success in this role will look like:

• Adaptability, creative thinking, team player, openness, culture champion with experience fostering inclusive work environments, embracing diverse thinking and styles, positive attitude
• Effective verbal and written communication skills

It would be nice if you had:

• Strong analytical skills, including the ability to develop and manipulate moderately complex spreadsheets and efficiently utilize internal software applications such as SharePoint
• IP Networking or RF VSAT Certifications
• Knowledge of various Modulation and Coding schemes for DVB-S, DVB-S2 and DVB-S2X

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled