Engineer Technical Support (DIT)

What you'll do:

The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions.

Technical support includes assisting customers with troubleshooting, diagnosis and application assistance received via phone, email and chat.

Calls range from basic and routine to moderately complex requiring long term troubleshooting and follow-up. The Technical Product Support Representative will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from senior staff. Candidates must keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available. Technical aptitude is essential.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.

• Accurately document service request activities and troubleshooting steps

• Effectively communicate product value proposition and product line strategies

• Assist the team in improving business processes and electronic tools

• Serve on special teams and work on projects to enhance team performance and customer satisfaction

• Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources

• Leverage information to provide professional customer support

• Work rotational 8 hours shifts between the hours of 7:00am - 6:00pm.

• Sponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring company sponsorship.

Qualifications:

• Associate degree in the technical field from an accredited institution

• Bachelor's degree in a technical field
• Associate degree in the electrical field
• Associate degree plus 2 years' experience in the electrical field

Skills:

• Hands on electrical wiring experience
• Working knowledge in the use of test equipment (multimeter, ammeter, network sniffer, etc.)
• Knowledge of Linux operating systems