Engineer, Technical Support, Public Cloud

Currently, we are looking for a Technical Support Engineer for our Public Cloud team. Tier 1 Support Engineer is expected to bring a high level of technical knowledge of Veeam products, communicate effectively, and maintain a high level of customer satisfaction, as well as provide client support for Veeam’s products via the telephone and email.

Your tasks will include:

• Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
• Analyze, diagnose, and provide solutions and/or workarounds to Public Cloud Spaces environments, operating systems, networks, and applications in relation to Veeam software product problems/questions.
• Maintain strong customer rapport and excellent, timely communication.
• Operate in an environment with frequent changes, as well as stressful situations.
• Performs other duties as assigned.

What we expect from you:

• Six (6) months+ of experience administrating or troubleshooting Public Cloud Spaces environments Azure, Glacier, AWS, Google etc.
• Some Networking experience required.
• MCA/Cloud Practitioner or similar level certification desired. (or a 4 year degree in Information Technology / systems)
• One (1)+ years of Public Cloud administration and troubleshooting experience or equivalent certifications/education.
• One (1)+ years of client or customer support (Level I or Level II or Level III) with demonstrated problem resolution skills.
• Exceptional communications skills (verbal and written).

What we offer:

• Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by VeeamSome Networking experience required.
• Life insurance and disability coverage
• Two weeks paid time off along with company paid holidays  
• Veeam Care Days – additional 24 hours for your volunteering activities. 
• Cafeteria subsidy
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program. 

Please note: This is an on-site role, (4 days a week in the office), located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.

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