Engineering Director

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

How will you make an impact in this role?

The Engineering Director in the Global Servicing Technology organization is responsible for the end to end design and delivery of the Global Servicing Portal leading a team of engineers driving engineering best practices and the platform modernization.

Key responsibilities include:

• Deep understanding of the Product / Technology Platform's underlying tech stack and its core components.
• Hands-on expertise in, React, One App, One Data, Java, Node.js, and .Net
• Ability to lead a team of engineers through transformation from Pega to One Amex.
• Identify complex and/or broad problems and issues within assigned technology initiatives and formulate recommendations based on industry standards and practices.
• Collaborate with leadership across teams to define technical solutions and implementation to drive software maturity and best practices.
• Lead the assessment and validation of application performance and integration of component systems and provide process flow diagrams.
• Drive the engineering resilience of software and automation tools.
• Lead the assessment and incorporation of user story analysis and elaboration to optimize software solutions.
• Apply visualization and other techniques to fast-track concepts.
• Drive the reengineering of systems and code for continuous improvement.
• Strong systems integration architecture skills and a high degree of technical expertise, ranging across a number of technologies with a proven track record of turning new technologies into business solutions.
• Experience managing in a fast paced, complex and dynamic global environment.
• Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike
• Proficient managerial skills as required to operate a large organization, including budgeting, resource planning, staff management, etc.
• Able to define, influence and deliver software solutions against strategic plans that promote Company Platform objectives
• Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process
• Technical expertise related to the core components of the Technology Platform's tech stack, as well as delivery optimization techniques in a 'total dev' continuous delivery environment
• Able to manage multiple priorities and rapidly guide the organization through change moments
• Ability to manage large-scale applications in terms of performance, production assurance, capacity planning and threat mitigation
• Demonstrate accountability, leading people with passion, enthusiasm, loyalty and integrity. Owns and leads processes such as employee engagement, performance reviews, talent development, etc.
• Strong thought leadership skills with an ability to problem solve and create strategic plans

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree preferred
• Demonstrated recent hands-on experience in the design, engineering, and successful implementation of enterprise-grade software products.

• 10+ years of large-scale technology engineering and formal management in a complex environment and/or comparable experience such as:
  • Successful engineering and deployment of enterprise-grade technology products in an Agile environment
  • Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CD/CI, Agile, etc.)
  • Extensive experience as a leader within a Technology organization and/or in a product development company with experience that compliments the software product portfolio etc.
  • Creation of Engineering Best Practices adopted by a large segment of the technology organization
  • Creation of tools or other technologies that become integral to the operation of the platform
  • Successful assimilation of new technology into an existing technology stack
  • Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits 126-208k??

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.