Engineering Director - Channel Frameworks & Services

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The Opportunity

The Channel Frameworks & Services team is driving a new way of building web experiences for our customers. We are looking for a forward-thinking Engineering Director who would be responsible for the end to end design and delivery for customer value capabilities in US and international markets directing a team of engineers driving engineering standard processes. You will be hands on in designing the fundamental architecture that powers our web frameworks like content management, search and navigation and web authoring.

As this role will play heavy influence in the success of our goals, we are searching for candidates with strong fundamental experience in software development, data management, and core software design principles. Some behaviors we desire include an appetite to learn, a desire to teach, a genuine curiosity, and bravery to ask hard questions and push boundaries. We need technology leaders that can adapt to changing landscapes quickly and pivot to new solutions without wavering. Someone who sees change as opportunity will excel on this team.

Focus: Provides technical leadership and solution delivery at a platform level.

Organizational Context: Director role leading scrum teams of Software Engineers.

How will you make an impact in this role?

• Identify sophisticated and/or broad problems and issues within assigned technology initiatives and formulate recommendations based on industry standards and practices.
• Collaborate with leadership across teams to define technical solutions and implementation to drive software maturity and standard processes.
• Validation of application performance and integration of component systems and provide process flow diagrams.
• Drive the engineering resilience of software and automation tools.
• Incorporation of user story analysis and elaboration to optimize software solutions.
• Apply visualization and other techniques to fast-track concepts.
• Drive the reengineering of systems and code for continuous improvement.

Range of Impact/Influence:

• This person will be supporting a Technical Platform or its significant application components.
• Works on sophisticated issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Education & Experience:

Bachelor's Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree preferred.

10+ years of large-scale technology engineering and formal management. Such as:

• Successful engineering and deployment of enterprise-grade technology products in an Agile environment
• Large scale software product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e. DevOps, CD/CI, Agile, etc.)
• Creation of Engineering Best Practices adopted by a large segment of the technology organization.
• Creation of tools or other technologies that become integral to the operation of the platform.
• Successful assimilation of new technology into an existing technology stack
• Good influential and collaboration skills; ability to drive consensus and tangible outcomes, proven by breaking down silos and fostering cross communication.

Knowledge/Skills:

• Hands-on coding experience in the platform's primary technology stack (relevant frameworks, languages, OS libraries, etc.)
• Hands-on experience with Java and Javascript is preferred.
• Expertise in building fault-tolerant, scalable solutions that are performed at a global enterprise scale.
• Full understanding of Service Oriented & domain driven design principles and implementation patterns.
• Ability to construct enterprise-grade APIs using innovative techniques and best practices. Knowledge of reactive paradigms like vert.x is a plus.
• Knowledge of web development frameworks.
• Hands on development experience of large-scale application development and using JavaScript & Java.
• Proficient in cross-platform integration
• Able to diagnose, resolve, and prevent the recurrence of system outage.
• Channel-specific technical skills as required by the platform, such as web, mobile, voice or interactive media.
• Engineering skill with wide-ranging experience; able to resolve sophisticated issues in creative and effective ways.
• SDLC Methodologies and Practices

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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