Engineering Director - Digital Services

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The company is making strategic investments in new merchant products and platforms to allow the company to meet its high-reaching global growth agenda. Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.

Why American Express?

Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative, and innovative are just some of the expressions you will hear. It is our people that makes American Express an outstanding place to work.

If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.

Responsibilities:

• Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of American Express and its merchants.
• Driving key architectural decisions and design considerations to ensure system scalability and resiliency.
• Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management as well as cost efficiency.
• Leading a team of successful, forward-thinking, creative, multi-functional Engineering Leaders (Directors, Scrum masters, Engineers, and Architects) to enable delivery.
• Building a culture of innovation, and development across teams, delivering dynamic software solutions, and inspiring change.

Outcomes:

• Ongoing evolution of Amex merchant platforms to be innovative, adopting emerging technologies using distributed architecture.
• Continual evolution of the roadmap and strategy.
• Heavily influence the success of the team's goals.
• Consistent delivery of business value and return on investment.
• Strong performance on portfolio metrics, including High Availability, Resiliency, Performance and Cost-
• Improve productivity, quality, and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

• Bachelor's Degree in computer science, engineering, or related field required; advanced degree preferred.
• 6+ years demonstrated senior technical leadership experience leading highly sophisticated, ambitious, multi-functional technology software teams
• 10+ years of hands-on engineering and/or software development.
• 5+ years of large-scale capabilities product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e., DevOps, CD/CI, Agile, etc.).
• Experience leading large scale Agile portfolio delivery and solution integration.
• Technical expertise related to the core components of the tech stack, as well as delivery optimization techniques in a 'total dev' continuous delivery environment.
• Ability to understand the overall picture of a product roadmap (1 - 3 years) and collaborate to identify architecture roadmap.
• Deep functional knowledge of AXP organization and business processes to effectively influence software solutions.
• Ability to lead multiple priorities and rapidly guide the organization through change moments.
• Demonstrate thought leadership to overcome challenges and inspire change.
• Understand how effectively deliver innovative products that link customer needs and business drivers together.
• Be a hands-on technologist that can not only do effective code reviews but can also code, understands what a pull request means, and understands code etiquette.
• Possess extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process.
• Excellent leadership skills, with the ability to impact all levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.
• Able to lead with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.
• Experience in building high quality and efficient Engineering teams with a strong engineering approach.
• Attract, retain, and develop the best engineering talent in the market; mentor, and cultivate technology leaders within the team.
• Able to define precise, well-understood objectives and key results for the department, teams, and individuals.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.