Engineering Documentation Specialist

$70000 - $85000 / year

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry.. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

The Engineering Documentation Specialist's main objective is to document complex data migration information (data schemas, data value mapping, transform business logic) into developer-focused documentation to drive clarity on Tool function and design. An Engineering Documentation Specialist at Vertafore is a member of an energetic agile team of Developers, QA, and Product Management professionals, and is responsible for delivering content that fully documents the logic behind our portfolio of Conversion Tools.

You will collaborate closely with internal Subject Matter Experts and reverse-engineer from code to understand the data that is/is not converted, the manner in which that data is mapped between systems, and the business logic that underlies all data transforms. You'll work closely with Sr. Product Owners and / or Product Managers to understand roadmap goals/strategy and prioritize work that ranges from documenting newly developed tools, to reverse-engineering documentation for existing tools. As an Engineering Documentation Specialist, you will also work closely with our Documentation Specialist (working on user-facing documentation) to provide information that they will translate into documentation consumable by customers and Professional Services analysts.

Our culture fosters collaboration, innovation, integrity, mentorship, commitment to success and FUN. Our managers are dedicated to growing their people and offering an opportunity that allows you to make an impact in your career.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Translate information from developer interviews, software specs/requirements, and source-code reverse-engineering into developer-level documentation for reference and training purposes

· Develop and maintain a prioritized backlog of documentation to create and update

· Craft effective delivery templates for communicating this highly technical information

Qualifications:

· 5-7 years' experience in technical writing, with a focus on highly technical documentation

· Software Engineering background, preferably working with data migrations or ETLs

· Ability to reverse-engineer data and business logic specifics from source code (SQL and/or SSIS packages)

· Prior experience ideating new approaches to documentation formats, or exposure to a wide variety of documentation outputs (Help, Getting Started Guides, User Manuals, etc.)

· Experience working with B2B SaaS software in any capacity is a plus

 

Additional Requirements and Details:

• Travel required up to 10% of the time.
• Located and working from an office location.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing
• #LI-Hybrid

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.