Engineering Leader - TikTok GenSRE (Singapore)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

This position is with TikTok's Server Arch Team. The team is responsible for ensuring that the services provided by TikTok are highly reliable with low-latency. Reliability assurance is complex and systematic for any massive application system and the team focuses on optimizing the application architecture from end to end; driven by data analysis, with automatic and intelligent failure recovery.

Seeking a leader to lead our Generalized Site Reliability Engineering (Gen-SRE) team within TikTok's Server Architecture Department. This pivotal role is based in Singapore and oversees a global team across Singapore, China, and the United States. The Director will be instrumental in ensuring the stability, compliance, and efficiency of TikTok's backend services.

Key Responsibilities:
1. Service Stability and Operations:
- Oversee the reliability and performance of TikTok's backend services.
- Lead incident management and response strategies to minimize downtime and service disruptions.
- Develop and implement operational best practices to maintain high service availability.
2. Management of Embedded SRE Team:
- Supervise and coordinate embedded SRE teams responsible for the compliant operation of backend services.
- Ensure adherence to regulatory standards and internal policies across all operational activities.
3. Developer Efficiency Enhancement:
- Develop and monitor metrics to assess developer productivity and efficiency.
- Design and implement tools and processes aimed at improving developer workflows and reducing bottlenecks.
4. Innovation in Engineering Efficiency:
- Lead a dedicated sub-team focused on leveraging Large Language Models (LLM) and agent-based techniques to enhance engineering processes.
- Stay abreast of emerging technologies and methodologies to drive continuous improvement.
5. Cultivation of a Global Team Culture:
- Foster a collaborative and inclusive team environment that transcends geographical boundaries.
- Promote knowledge sharing and unified objectives among team members across different regions.

Qualifications

Minimum Qualification:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field; Ph.D. is a plus.
- Extensive experience in Site Reliability Engineering, with a proven track record in managing large-scale, distributed systems.
- Demonstrated expertise in incident management, operational compliance, and service monitoring.
- Strong background in developer productivity tools and methodologies.
- Familiarity with Large Language Models and their application in engineering contexts.

Preferred Qualification
- Exceptional leadership skills with experience managing global teams.
- Excellent communication and interpersonal abilities, with a talent for building cohesive team cultures.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.