Engineering Manager

Warby Parker is seeking a dedicated Engineering Manager to guide and inspire a team in delivering enterprise-level business systems, including a master product catalog, a customer engagement platform, and accounting systems. With a focus on search, catalog, recommendations, and user accounts, your primary responsibility will be to support the talented Software Engineers on your team and help them excel in their careers, create exceptional software, and stay engaged in their work at Warby Parker.

Reporting to the Senior Director of Engineering, you and your team will collaborate with Product Managers to execute roadmaps that empower Software Product teams to achieve our strategic objectives. Working cross-functionally, your team will help design robust, intuitive features in record time.

What you’ll do:

• Build and lead a team of Engineers through hiring, coaching, mentorship, feedback, and career development
• Work closely with Product Management to ensure the delivery of high-performing applications and services
• Ensure the timely delivery of engineering work to meet business needs and architecture standards
• Build a metrics-driven operational culture helping build out our practices for KPI measurement and review as well as for logging, monitoring, alerting practices
• Demonstrate an unparalleled drive for results, customer empathy, and the long-term vision for software products, continually delivering work in an agile and iterative manner
• Ensure your team is highly engaged and excited about their work
• Establish, monitor, and maintain fantastic communication across departments to ensure transparency regarding how product work is prioritized and managed, as well as how key metrics are performing
• Set and enforce the highest standards in software production, adhering to our core values of trust and transparency

Who you are:

• Backed by 10+ years of relevant work experience, some of which involves Internet-based products
• Backed by 4+ years of Engineering Management experience at a DevOps practicing organization, with direct management of at least 6 people
• Strong understanding of domain-modeling, system design
• Experience working with cloud providers, distributed systems, and service-oriented architecture
• Driven by a desire to build and maintain strong relationships, help others in career development, and create inclusive environments
• Equipped with stellar interpersonal and communication skills in small and large groups
• Able to evaluate team performance objectively and rationally, and hold them accountable for meeting team goals
• Able to make tough decisions when needed
• An eloquent, empathetic influencer with excellent leadership and negotiation skills
• Able to work with multiple teams and communicate effectively to both technical and non-technical teammates
• You are not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Proficient in using Golang and Python
• Experience working for a company that has a significant consumer-facing element, like retail or e-commerce
• Formal knowledge of process improvement methodologies
• Experience with cross-functional teams or matrix organization
• Experience building search, catalog and recommendations systems

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.