Engineering Manager (FL)

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Engineering Manager

Presidio is seeking an Engineering Manager (EM) to join our team in the Orlando, Florida area area preferred. We may entertain other candidates in Metro areas of New York, California and Connecticut. This position is aligned to delivering professional services to large Enterprise accounts in the Media and Entertainment segment as well as other Enterprise accounts. This role is customer facing and will include interactions with partners and subcontractors. Delivery performance is measured against key performance metrics and customer satisfaction.

As an EM, your primary responsibility is to manage the delivery of professional services for your assigned territory. The Engineering Manager oversees activities and people associated with project delivery success factors: profitability, resources utilization, on-time, on-budget and client satisfaction. He/She will build and identify additional opportunities by fostering and expanding client relationships, cultivating additional revenue opportunities, and collaborating with our sales team. This position has management oversight of the service delivery engineering team. The EM is responsible for partnering with their Area Vice President and Territory Sales Vice President to exceed annual goals for revenue, growth and profitability; and for recruiting, developing, and retaining top talent on their team. This is a critical role as Presidio continues to grow a strong solution-oriented professional services business focused on the client experience. This position reports directly to the Area VP of Engineering.

Travel Requirements:

In this role you will be expected to travel up to 40% throughout central FL. It will be based in Orlando, FL

Job Responsibilities:

• Manage to Regional/Territory Service Profitability Goals. Work closely with regional management and Area professional services management to ensure service margin goals are met.
• Optimize Engineering Billable Utilization. Monitor engineering utilization and maintain regional utilization targets for delivery team so as to achieve profitability goals.
• Ensure Service Delivery Team Follows Engagement Methodology. Make sure all projects are planned and executed using Presidio principles to achieve project success, customer satisfaction, and regional profit goals. Serve as an escalation point for any customer escalations. Constantly review project and operational processes for continual improvement.
• Manage the Proposal Review and Approval Process (RAP). Work with sales, presales, and regional management teams to ensure all service proposals, service agreements, and RFP responses adhere to RAP process.
• Ensure Accurate Engineering Scheduling. Work with regional Delivery Ops and PPM teams to ensure engineering schedules are accurate, up-to-date, and are not over booked by PMs so as to achieve billable utilization goals.
• Develop Technical Expertise of Team. Ensure service team has the technical expertise to deliver the professional services that are in alignment with both regional management and Presidio's go-to- market strategy.
• Maintain Practice Excellence. Recruit and retain Managing Consultants (MC) and/or engineers, partners, and subcontractors. Meet with MC and set goals with them on practice improvement
• Maintain High Customer Satisfaction on all Service Delivery. Maintain visibility into services performed. Work with all parties involved to ensure consistent high quality delivery.
• Manage Service Team Time Reporting. Ensure regional Engineering and Project Management time is accurate, complete, and is turned in and approved on time.
• Control Costs and Expenses. Monitor team expenses and identify cost savings opportunities. Educate/advise services team on the current regional financial picture and encourage/instill a sense of company ownership/fiscal responsibility.
• Support Regional Sales Team. Work with presales leadership and sales team when needed to augment presales engineers for presales assistance.
• Identify, Assess, Evaluate, Hire and Retain Best Consulting and Delivery Talent.
• Participate in strategic planning sessions with team leads and senior management to include internal and external Quarterly Business Reviews (QBR)
• Ensure Effective Team Communications. Maintain excellent employee relations, communicating regularly with the services team, individually and collectively, to ensure company goals and expectations are clearly communicated, understood and met. Communicate with each team member regularly to provide feedback and guidance as well as receive feedback.

Required Skills:

• Strong leadership skills
• Strong project engineering management skills
• Excellent written and verbal communications skills
• Strong adherence to SLAs and commitment to customer satisfaction

Education and Experience:

• Bachelor's degree or equivalent experience and/or military experience
• 7+ years combined experience in professional services, engineering, leadership, and management
• Experience and/or Professional level Certification(s) in one or more of Presidio's portfolio of top manufacturing partners
• Experience in network, security, wireless, data center, collaboration, and cloud technologies/solutions
• Experience in continual improvement process and operations
• Ability to lead by example
• Ability to communicate technical concepts clearly and effectively, in written and oral form, to a variety of audiences
• Proven Technical problem-solving
• Proven Customer Relationship and Negotiation skills
• Demonstrated ability to develop, mentor, and grow team(s)

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://presidio.com

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)