Engineering Manager - Risk Identity

In the not-so-distant past a visit to your local bank was not just a transaction; it was a connection. Picture the warmth of being greeted by name as you entered the familiarity in the exchange of pleasantries and the confidence in knowing your financial well-being was in the hands of someone who genuinely knew you & your needs. This was the essence of your community banker – a friendly-face guiding you through your financial needs.

Today in an era dominated by digital interactions the concept of personal connection especially in banking might seem like a relic of a bygone age. Yet at Mercury we're rekindling that spirit with modern technology. As the Engineering Manager for the Risk Identity Team you stand at the forefront of this mission. Your team is the digital embodiment of the community banker tasked with the vital role of building a deep understanding of each customer—both businesses and individuals—over time.

Unlike the brick-and-mortar branches of yesteryear our foundational materials are algorithms data and digital interactions. But the goal remains unchanged: to ensure that every touchpoint our customers have with Mercury feels uniquely tailored to their needs enabling them to access the banking* services they require with ease and confidence.

In this role you will lead a team dedicated to crafting these personalized digital experiences utilizing data to discern and understand the situation & needs of individual customers. By marrying the best of technology with the lost art of personal touch you will help Mercury redefine what it means to be truly customer-centric in the digital age.

* Mercury is a financial technology company not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC .

As the Engineering Manager for the Risk Identity Team your responsibilities will include:

• Leading a team of talented engineers to develop and refine our understanding of our customer's unique banking needs & build internal tools to validate and verify that understanding.

• Manage the engineering aspects of reviewing and approving applications for bank accounts as Mercury scales.

• Collaborating with Product and Compliance to ensure our solutions not only meet but exceed industry standards in security and user experience.

• Innovating and iterating on our identity verification processes to make them as seamless and efficient as possible reducing friction for our customers while enhancing their sense of belonging and recognition.

• Embedding the ethos of personalized service into every tool and process your team develops ensuring that Mercury's digital platform feels as welcoming and familiar as the community banks of old.

By accepting this mantle you're not just managing a team; you're leading a movement to bring humanity back to digital banking one personalized interaction at a time. Welcome to the new age of community banking reimagined for the digital world.

In this role you’ll:

• Lead a team of ~8 engineers.

• Coach the team to a high level of technical excellence support them in crafting technical solutions & help them build their knowledge of the Identity domain.

• Collaborate with other teams when work overlaps ideally to achieve a more cohesive product and simpler more maintainable underlying technical implementation.

• Balance building new things with maintaining existing systems.

• Have the confidence and competence to give feedback to engineers of all skill levels.

• Create a fulfilling work environment for your team and align their work with their career goals.

You should:

• Have demonstrated the ability to lead a technical team.

• Be willing to dive deeply into the domain and help set the direction for the team in collaboration with domain experts and your peers in Product Management & Design.

• Have a strong individual engineering skill set. You will go through roughly the same interview process as our individual contributors with additional interviews for manager skills.

• Be familiar with our tech stack (specifically Haskell TypeScript & Postgres) or have an interest in learning it.

The ideal candidate for this role has experience working on KYC/KYB problems in a regulated environment and is excited by the opportunity to work through principled product solutions to problems in partnership with experts in compliance & risk management.

We encourage you to try our demo site if you’re interested in applying for the role.

The total rewards package at Mercury includes base salary equity (stock options) and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience expertise geographic location and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $237600 - 279500 USD

• Canadian employees (any location): CAD $216200 - $254300 CAD

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