Engineering Metrics Data Scientist - Duo Security

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.
Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.
Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.
We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.
We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.
As a Engineering Metrics Data Scientist on our Product Insights Enablement team, you will empower data-driven innovation by embedding with our platform engineering, QA, and/or SRE teams. In collaboration with Engineering partners, you will create relevant metrics, analyses, and testing paradigms to help us rapidly and responsibly iterate on a reliable and high quality product.
What you'll do...

• Build deep relationships with one or more engineering platform teams, providing data and analytic domain expertise.
• Collaboratively define and develop measurements of the availability, reliability, quality, and deployment speed of Duo's products. Deliver appropriate analyses and summary metrics to internal and customer-facing stakeholders throughout the business.
• Empower engineering teams to define and build their own data processes. Identify any key issues, and work with our Analytics Engineering and Observability teams to improve centralized infrastructure.
• Become an expert on Duo's engineering metrics. Use your data detective and creative problem solving skills to identify and find solutions for any gaps in the data.
• Communicate the results of any findings plus their limitations clearly to others who may have little experience interpreting complex data.

Skills you have...

• Background in statistics, product analytics, or another data-intensive field.
• Fluency with typical engineering processes, tools, testing concepts, and metrics for SaaS applications.
• Demonstrated capability to work with a variety of stakeholders to elicit and articulate their data needs.
• The ability to translate technical findings and their limitations to diverse audiences.
• Familiarity with SQL, R, Python, or other data analysis tools, with expert-level experience in at least one of these.
• A drive to leave data, processes, and pipelines better than you found them.
• Comfort working under ambiguity, and an ability to create clarity.

Even better if you have...

• Direct experience as a software engineer.
• Experience working within a high availability or operations environment.
• Knowledge of the security sector.

Does this sound like it was written for you?
Excellent! Please apply and let's explore this together.
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even if you don't meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
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Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.