English Gaming Support Agent

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an English Gaming Support Agent in Israel.

In this role, you will be the main point of contact for players, helping them resolve a wide range of issues related to gameplay, accounts, purchases, and technical difficulties. You will support gaming communities by ensuring a smooth, enjoyable user experience and representing well-known game studios through high-quality customer interactions. Working in a fully remote and international environment, you’ll collaborate with a diverse team of support agents and supervisors while continuously developing your skills through structured training. The position is ideal for gaming enthusiasts who enjoy problem-solving and assisting others. You will stay up to date with game updates, features, and releases to provide accurate and helpful support. This is a dynamic, player-focused role where your passion for gaming directly contributes to customer satisfaction.

• Provide customer support to players by resolving account, technical, purchase, and gameplay-related inquiries
• Assist users in troubleshooting issues and guiding them through solutions in a clear and supportive manner
• Maintain up-to-date knowledge of assigned games, including updates, features, and new releases
• Deliver high-quality written and verbal support in English across multiple communication channels
• Collaborate with team leads and operations managers to ensure service quality and efficiency
• Participate in training modules and ongoing learning initiatives to improve performance and skills
• Follow internal guidelines and workflows to ensure consistent and accurate support delivery
• Contribute to a positive player experience by maintaining professionalism and empathy in all interactions

Requirements:

• Excellent command of English (minimum C1 level, written and spoken)
• Strong passion for video games and solid understanding of gaming environments
• Comfortable working remotely with a dedicated, quiet workspace
• Owns a gaming-capable PC/laptop meeting required technical specifications
• Strong problem-solving mindset with the ability to learn quickly and take initiative
• Good troubleshooting skills and ability to guide users through technical issues
• Reliable internet connection meeting minimum speed and latency requirements
• Ability to manage multiple tasks in a fast-paced support environment
• Prior experience in customer service is a plus but not required

Benefits:

• Fully remote position with no commute and full location flexibility
• Opportunity to work with international gaming and tech clients
• Inclusive and diverse global team environment with employees from 80+ countries
• Structured training programs and access to online learning resources
• Career development opportunities and internal growth initiatives
• Engaging employee communities and social initiatives
• Dynamic, gaming-focused work culture centered on collaboration and passion