English & Spanish (speaking) Customer Service Help Desk Analyst
Job Description
- Fully remote position, from wherever you want in Philippines
- Flexible schedule - fexibility to change shifts if needed. Due to the global nature of the company and the markets we support, flexibility to change shifts is mandatory.
- Salary of Php46,250.00 gross monthly
- Contract: Permanent (sem termo).
- Internet bill reimbursement of up to 2430 PHP gross per month
- Private health insurance
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree
- Start date: 22nd of July
- Fluent in English and Spanish
- Legal documentation to work in Philippines
- Experience in Customer Service, IT Support, Technical Support or related fields.
- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
Date Posted
07/19/2024
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