Enrollment and Outreach Specialist, Contract

Company Description

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for Black mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for Black mothers, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.

Job Description

OPPORTUNITY

We are lean, nimble, fast-paced, and looking for driven, mission-aligned team members to grow with us. 

Mae is looking for an Enrollment and Outreach Specialist who is passionate about maternal health equity to support new member registration and engagement to address the growing disparity in Black maternal health outcomes. 

As an Enrollment and Outreach Specialist, you will be the first contact prospective members have with Mae. This contact is a critical opportunity to introduce Mae’s offering as a benefit by their insurance plan.

You are: 

• Person-centered: You are skilled at building authentic connections with others around a shared goal. You understand how to encourage prospective members without being pushy and know how to address their questions or concerns in a way that makes them feel safe and supported. 
• A clear communicator: You can communicate clearly, concisely, and are comfortable connecting with new people over email, phone, and video calls. 
• Passionate: You are eager to help make healthcare valuable, accessible, and equitable in a variety of ways. You want to contribute to something that inspires you and are energized by our mission. 
• Detail-oriented: You are careful and thoughtful in your work, taking your time when necessary. You understand that accuracy is important and know how to manage a large amount of dynamic information. 

The ideal candidate prioritizes passion, collaboration, and efficiency that will match the strong work ethic established by Mae’s founding team. The Enrollment and Outreach Specialist is responsible for maintaining positive relationships with internal and external parties, being the liaison between the member and the Mae team until the member is fully onboarding, and ensuring all relevant documentation has been completed. 

Key responsibilities include:

• Informing eligible members of how the Mae platform and doula support is a benefit available to them through their insurance plan (via phone call)
• Outreaching and educating network of enrollment partners through community provider outreach
• Uses influencing / motivational skills to lead to new member onboarding
• When prompted, educate prospective members on what doula services entail and how they could benefit from them
• Work daily with our custom-built platform to collect data, organize information, track asks, and communicate with internal team. 
• Use knowledge of all Mae Health solutions and offerings as part of prospective member engagement
• Support Growth Team in achieving membership growth and enrollment targets 
• Communicate successes and barriers to enrollment with broader team 

Qualifications

What we are looking for:

• Comfort bringing energy and empathy to prospective member outreach 
• 1-3 years’ experience in patient engagement, care coordination, or patient support in a healthcare-related field 
• Enthusiastic and friendly disposition 
• Empathy in human interaction and desire to improve health of individual and whole communities 
• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Relationship management experience 
• Birthwork / Doula experience a plus

Additional Information

Contract Specifics:

• 35 hrs/weekly 
• Monday – Friday (10a – 6p ET or 11a – 7p ET) 
• Timing varies and occasional evening hours may be required
• 6 month initial contract with option to extend