Enrollment Associate

Enrollment Associate 

This role is a high call volume, both inbound and outbound, remote contact center-based position that relies on teammates drive to meet and exceed goals. You will be the first point of contact to assist in patient and provider education. It will be your goal to schedule patients for their initial appointments with the Strive care team. Trust-based relationships are at the core of Strive’s care model and that patient experience could start with you.   

Essential Functions

• Make outbound calls to prospective patients to educate them on Strive’s holistic care model 
• Understand patients’ needs, demonstrating empathy for individual needs 
• Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model 
• Discover and act on opportunities to provide value 
• Nimbly address inquiries and objections 
• Provide a hand-off to Strive’s Enrolment Advisors, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience 
• Some key performance indicators that your success will be based on include: number of daily contacts, first call resolution, average handle time, quality measurements and process adherence, ability to increase patient enrollment and education in the market you serve.   

Minimum Qualifications

• 2 or more years in any of the following roles:
• High performing enrollment advisor (or associate position) significantly exceeding targets
• A similar patient-facing role such as: patient care technician, dietician tech, LPN
• Any highly-consultative, sales role
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Preferred Qualifications

• Passionate about Strive’s mission and helping kidney disease patients access much better care
• Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
• Highly collaborative, with excellent communication skills (verbal & written)
• Growth minded, adaptable, ready to stretch your comfort zone
• Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts
• Infectiously positive attitude and desire to learn, grow and lead
• Fluency in another language

Hourly Range: $21.05-$24.03