Enrollment Configuration Specialist

Description

The Enrollment Configuration Specialist is responsible for understanding the needs of the customer and configuring benefits administration software to meet them.

Responsibilities:

• Primary point of contact for questions regarding system configuration
• Work with business partners and employer groups during their annual enrollment period
• Gather all offered benefits and administration rules and configure the enrollment platform for groups
• Interpret benefit plan summaries to set parameters in the enrollment platform and configure census data for enrollment purposes
• Collaborate closely with internal and external partners to effectively recognize and solve case-level enrollment issues and reinforce initiatives
• Create and communicate instructional guides and helpful tips/troubleshooting techniques to users of the software
• Work closely with leaders and trainers to ensure implementation timelines are established, agreed upon, met and systems are configured accordingly
• Conduct usability tests on electronic enrollment cases to make sure that brokers and/or enrollers using the system will not become confused or encounter problems
• Troubleshoot system issues and work with necessary parties to resolve errors
• Provide account specific electronic enrollment training for brokers and enrollers
• Prioritize and manage multiple projects simultaneously to ensure client satisfaction and completion within a set timeline

Requirements:

•  Bachelor’s degree in business-related field or equivalent relevant work experience
•  One year insurance experience in enrollment or sales and marketing role 
•  Voluntary/Worksite marketplace experience preferred
•  Excellent attention to detail and demonstrated project management skills
•  Ability to work independently under pressure and adapt to diverse situations
• Selerix configuration experience required; Ease, Employee Navigator, ADP, Rippling experience preferred
• Some travel required

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