Enrollment Coordinator

Come and work for a company that the Star Tribune listed among both the 2021 and 2022 standard setters for Top Workplaces and is celebrating its 30th year anniversary! The passion and purpose of the people that make up the Accra Family is what makes us a special place to work.

Our team members are our greatest resource and at Accra each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We are committed to an equitable approach and provide equal opportunity for employment and advancement at all levels within our departments, programs, and worksites.

Accra Offers:

• Work/Life Flexibility
• Professional Development Opportunities. Brand new! In-house supervision provided for LSWs.
• Generous Paid Time Off options
• Free Mental Health/Wellbeing Program
• Health and Dental Insurance for full time employees
• HSA + FSA for full time employees
• Retirement Plan
• Company Paid Disability & Life Insurance for full time employees

About This Role:

The Enrollment Coordinator will be responsible for onboarding new and re-hire support staff for Accra clients. They will facilitate and oversee application documents and background studies to ensure an expedited hiring process. Their focus will include enrolling stakeholders into Accra services that will enable clients and Responsible Parties to be able to proactively safeguard their homecare services. Overseeing the effective and efficient enrollment processes in-home or through other communication methods will be critical to their abilities to help stakeholders manage their care plans and services.

**This is a hybrid position** 

About You:

• Bachelor’s degree (or equivalent) preferred, but not required OR 5 to 10 years of customer service experience. OR a combination of education and experience.
• Multilingual is a plus.
• Experience working with Waivered Services and/or PCA Homecare services a plus.  
• Proficiency in the use of Microsoft Office tools.  
• Must pass a background study with the Minnesota Department of Human Services.  
• Must have valid drivers license and reliable transportation for work driving purposes.
• Ability to travel throughout the surrounding Metro counties to assist in the completion of necessary paperwork in-home.
• Proficient in document collection, while maintaining strong attention to detail and organization of information.
• Ability to effectively guide staff through technical documents in-person, over the phone, and via electronic communication.  
• Be confident in working with a variety of settings and communities.
• Proficient in document collection, while maintaining strong attention to detail and organization of information.
• Ability to adapt to rapid change and work effectively in a fast-paced environment.
• Have excellent organizational, problem solving, communication and interpersonal skills.
• Troubleshoot usage of technology to send and receive documents and information.
• Support the Integration Department as needed.