Enrollment Coordinator

What You’ll Do

As an Enrollment Coordinator, you will be responsible for enrolling eligible health plan members into the CKD program. The coordinator will make calls to eligible payor program members and discuss the benefits that the CKD program can provide them in an effort to persuade them to join the CKD program. The CKD Enrollment Coordinator will partner cross functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.

• Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits.
• Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns.
• Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality.
• Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes.
• Determine eligibility for related plan members to ensure compliance. Obtain missing information for enrollment completion.

The Skills and Qualification You Need:

• High school diploma or GED
• 2+ years of experience in patient support, customer service, call center, or sales 
• Bilingual - Required.  Must have written and verbal proficiency in Spanish and English  
• Strong track record of meeting performance goals 
• Excellent phone presence, including active listening and clear verbal communication 
• Clear and concise written communication  
• Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment