Enrollment Manger

Position Summary

The Enrollment Manager serves as a key member to our marketing and business development teams to provide consultative customer support to executives and mid career professionals who are considering enrolling in Wall Street Prep’s online learning platform to enhance their careers. 

The Enrollment Manager must thrive in novel, high-stakes situations that require creativity, intuition, and big-picture thinking, and will have an opportunity to provide excellent customer service to executives. 

Key Responsibilities

• Oversee the day-to-day administration and enrollment operations for our online certificate courses. 
• Serve as the point of contact to promote our certificate programs. This will be accomplished through phone calls (inbound and outbound), email and Zoom video meetings. 
• Answer questions by executives and finance professionals considering the program and better understand their needs. Keep track of common questions or trends and report relevant information to our marketing and product teams.
• Build and establish relationships with potential finance professionals exploring Wall Street Prep certificates and support their career journey.

• Build trust and credibility with learners by consistently delivering best-in-class customer service experience.
• Communicate the elements and benefits of the certificate program to finance professionals and executives.
• Partner with other departments as necessary to guide/inform the enrollment process, including marketing, sales, and product teams.

Requirements

• Bachelor’s degree from an accredited college or university
• 2 - 3 years of proven customer service, enrollment, sales or related experience required
• Prior experience communicating and engaging with professionals
• Experience working with certification programs preferred
• Must have strong attention to detail and organizational skills
• Ability to think and plan ahead without prompting
• Superb ability to communicate effectively (verbally and in writing) with both internal team members as well as prospective applicants to Wall Street Prep’s certificate programs
• Excellent listening and presentation skills and ability to effectively engage and support executives and finance professionals exploring Wall Street Prep’s career certificates.
• Ability to prioritize tasks in a dynamic and ever-changing environment
• A collaborative team player who is excited to have a dynamic role in a growing 
• organization

CORE COMPETENCIES

• TEAMWORK – As an Enrollment Manager, you will work with a diverse set of individuals and you must have the ability to empathize and collaborate with individuals from a range of background and experiences.
• INTEGRITY – Much of our work is dependent on trust and respect, so consistency of actions and taking responsibility for one’s own actions is very important. We value team members that strive to do what is right.
• ACCOUNTABILITY – We value the ability of our team and organization to honor our commitment to clients and to other team members.
• HUMILITY – Value openness and curiosity to learn from team members and all that we serve. Be open to personal change and continuous improvement.
• RESULTS-DRIVEN – Have an excellent track record of outcomes. Our clients depend on us to deliver top quality trainings and content. Every task (small or great) should be geared at delivering excellent work and results.
• TRANSPARENCY – At WSP, we pride ourselves on being transparent about our work and methods. Every team member should embody honest and open communication.

WHAT WE OFFER

• A fun, lively, startup culture
• Remote first office
• Full benefits package including medical, dental, and vision
• 401(k)
• 12 paid holidays
• 20 days of paid time off
• Parental leave
• Stipend to setup home office
• Core values-based leadership
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode company

ABOUT WALL STREET PREP

Wall Street Prep (WSP) is the leading provider of financial services training solutions to the world's preeminent investment banks and private equity firms. Founded in 2004, WSP seeks to bridge the gap between academia and the real world by providing our clients with the practical skills and knowledge needed to succeed in the finance sector. We provide clients with this hands-on, competitive edge through classroom training led by experienced industry practitioners as well as through online self-study programs designed by subject matter experts. WSP's clients include global investment banks, private equity and investment management firms, Fortune 500 companies, and top undergraduate business and MBA programs.

Wall Street Prep is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status or any other legally protected status. We celebrate diversity and are committed to building an inclusive work environment where all team members are encouraged to be their authentic and whole selves.