Enrollment Support Specialist

Job Posting End Date: September 08

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:This position is responsible for utilizing a strong working knowledge of Colonial Life or Unum’s complete product portfolio and processes to effectively represent virtual enrollment, core and voluntary benefits education, retention of policies, and project initiatives.
Please note that candidates will need to hold a valid/current Health and Life Insurance license in their resident state.

Job Description Principal Duties and Responsibilities

• Provide virtual retention and enrollment assistance to workers
• Receives inbound interactions from workers
• Makes outbound calls as needed to workers
• Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
• Retention Support: Educate workers on current benefits
• Complete application when appropriate
• Maintain Individual and Team performance metrics
• Document pertinent information about customer interactions
• Uses knowledge and understanding of all Unum or Colonial Life product offerings, to provide benefits education and enrollment services to eligible workers and/or family members
• Uses knowledge and understanding through resources provided of core and voluntary product offerings, to provide benefits education and enrollment services to eligible workers and/or family members
• Participates in projects and initiatives as assigned
• May perform other duties as assigned

Job Specifications

• Prefer 4-year degree or equivalent in work related experience or industry designation.
• Existing knowledge of the Unum/Colonial Life product portfolio (all products)
• Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
• Must be Health and Life Licensed in their resident state
• Completion of continuing education requirements to keep Life and Health license
• Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
• Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
• Ability to work in a fast-paced environment, both as part of a team and independently
• Demonstrate resolve to achieve their personal and business goals
• Demonstrate good organizational skills and ability to multi-task
• Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
• Highly desired sales aptitude
• Superior Customer Service Skills
• Demonstrate ability to identify best practices and takes initiative to share ideas with team
• Bi-lingual abilities are an asset
• Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
• Full-Time ESS committed to working 40 hours per week
• Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
• Committed to not taking pre-planned Paid Time Off in October and November of each year.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$72,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life