Enterprise Account Manager

We are looking for a self-motivated, empathetic, hands-on, and customer-centric Account Manager to help our customers maximize the value of their Zello subscription and services. 

You are highly organized with excellent interpersonal skills and a passion for technology. You’ll manage the entire journey including health and growth of the account. You’ll regularly engage with customer stakeholders and decision makers to grow use of Zello in new customers and key accounts all focused on driving product use. By earning trust from your investment in their success, you’ll build relationships so customers have confidence in sharing their internal needs and operational process. Your affinity for customer excellence transforms stakeholders into heroes within their own organization as Zello Customer Advocates.

What You’ll Do:

• Become an expert in Zello product offerings to develop solution proposals and present technical demos
• Own the relationship with prospective and existing customers to maximize growth opportunities and ensure a high level of customer success
• Understand business requirements and implement solutions, including advising through operations change management and technical solutioning
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product
• Deeply understand customer use cases, and our competitive environment to provide strategic advice
• Earn access to, build, and maintain relationships with multiple decision makers and departments within an account
• Regularly update CRM system with customer intelligence

What You’ll Bring:

• 4+ years working with mid-market and enterprise technical evaluators and managers
• Strong written communication and interpersonal skills in building and maintaining customer relationships
• Boundless energy, enthusiasm, empathy, and curiosity
• Experience leading customer conversations, negotiations, and the ability to lead presentations for a business audience 
• An active interest in opportunities to increase customer satisfaction and deepen customer relationships
• Ability to understand and explain technical concepts to both technical and non-technical users
• Ability to take initiative, own processes, and work independently 
• Attention to detail while maintaining visibility on big picture strategic implications
• Willingness to travel up to 25% of the time conducting onsite meetings with key customers
• Bachelor's Degree 
• Bilingual language skills in both written and spoken Spanish and English is preferred
• Experience with Product Led Growth startup is a bonus
• Experience with operational or communication solutions used by frontline workers is a bonus