Enterprise Account Manager

About Kaleidoscope
Kaleidoscope is a Full-Cycle Scholarship Platform (FSP) that gives organizations the tools and support they need to build and manage scholarship programs from start to finish, every year. Organizations partner with Kaleidoscope to build and manage scholarship applications, communicate with applicants and reviewers, complete a selection process, and manage disbursements. Learn more at mykaleidoscope.com
Position Overview
Kaleidoscope is seeking a highly motivated Enterprise Account Manager to serve as primary owner of a set book of our key clients, working closely with them to ensure they achieve their goals and drive customer retention and expansion from onboarding through renewal.
 
This high-impact role combines equal parts sales, relationship management, and customer satisfaction. The ideal candidate has a proven record of managing relationships at scale while driving renewals and expansions in a B2B SaaS company.
Our values include passion, pride, authenticity, integrity, innovation and education. We work hard to achieve our mission but also take time to enjoy the journey and the people we’re on it with.
Responsibilities

• Effectively renew, upsell, and cross-sell an assigned book of business of existing clients
• Maintains accurate records in systems including Salesforce and ChurnZero related to renewal, upsell, and churn opportunities, and delivers accurate forecasts related to revenue targets
• Learn your book of business inside and out to effectively position Kaleidoscope’s value proposition, always linking it back to key business issues of the customer
• Partner closely with our Kaleidoscope Customer Success Managers to ensure customers adopt and are successful on Kaleidoscope.
• Enlist and inspire customers to participate in Kaleidoscope events and other marketing materials.
• Manage overall customer loyalty, serving as an internal advocate and escalation point to customers.
• Becoming a Kaleidoscope expert, learning the ins and outs of scholarship and grant management tech
• Collaborate directly with clients to ensure a smooth onboarding experience.
• Participate in client meetings and calls, independently leading discussions and presentations.
• Identify upselling and cross-selling opportunities, proposing solutions that generate additional revenue.
• Assist with resolving client issues and troubleshooting common problems.
• Stay abreast of company offerings and industry trends to enhance client service delivery

About You

• You bring 3+ years of B2B SaaS account management experience in an early to mid-stage company, or in Scholarship Management industry

• History of exceeding renewal revenue targets
• Experience owning and driving projects end-to-end
• Strong critical thinking skills
• Superior cross-team collaboration skills
• Excellent communication and interpersonal skills to build rapport with clients.
• Proficiency in CRM software, such as Salesforce.
• A demonstrated ability to learn quickly and adapt to new information.
• Ability to understand customer’s goals and recommend new approaches, strategies, and ways to drive adoption.
• An understanding of the ever-evolving needs of a dynamic, growing start-up organization.
• The ability to thrive in ambiguity and work quickly, but not rush
• Strong presentation development and public speaking skills
• Strong communication and relationship management skills

Our Offer

• A fast-paced and fun work environment at a North Loop, Minneapolis based office
• Competitive salary
• 401k program with match
• Full benefits package including medical, dental, vision, short-term disability, and basic-term life insurance
• Paid parental leave
• Flexible PTO program