Enterprise Account Manager - Retail

About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs often with unpredictable schedules that pay close to minimum wage and offer limited benefits leading to financial instability.
WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills location and life. Businesses get access to a quality workforce while workers get stable income and unmatched benefits including next day pay free telehealth services and financial services.
We have the audacious goal to align incentives and solve inefficiencies in the labor market disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth WorkWhile is reshaping the future of work.

About the Role
WorkWhile is looking for an Enterprise Account Manager to join our Retail vertical pod and build long-term trusting relationships with our retail clients. This role is focused on managing a portfolio of retail accounts - from big-box and grocery to specialty and e-commerce fulfillment - ensuring they have the right workforce to keep operations running smoothly especially during peak seasons inventory cycles and high-volume periods.

You will serve as the primary point of contact for retail clients driving satisfaction retention and growth while acting as a strategic partner who understands the fast-paced demand-driven nature of the retail industry.

What You'll Do

• Serve as the lead point of contact for all account management matters for retail clients including staffing planning escalations and ongoing strategy

• Build and maintain strong long-lasting relationships with senior-level operations roles store operations managers district managers HR leaders and other key stakeholders

• Develop a deep understanding of each client's retail environment - including seasonal hiring surges inventory events store openings and customer traffic patterns - to proactively meet their workforce needs

• Maintain and grow client contracts identifying upsell and expansion opportunities across store locations regions or new job categories

• Develop trusted advisor relationships with key retail accounts aligning WorkWhile's solutions to their operational goals and labor challenges

• Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs

• Communicate the progress of weekly monthly and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders

• Forecast and track key account metrics including fill rates worker performance client satisfaction scores and revenue growth

• Prepare regular account health reports and business reviews tailored to retail operations leadership

• Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners

• Partner with Ops teams to ensure worker supply meets retail client demand especially during peak periods (holidays back-to-school etc.)

• Assist with challenging client requests or issue escalations providing quick and effective resolutions to minimize operational disruption

About you

• 7-10 years of account management experience 3-5 of which has been at the enterprise level. Proven experience as an Account Manager ideally within the retail staffing or workforce solutions industry

• Strong understanding of retail operations labor dynamics and the staffing challenges unique to high-volume shift-based environments

• Demonstrated ability to communicate present and influence stakeholders at all levels — from store managers to VP-level retail executives

• Experience managing multi-location or enterprise retail accounts is a strong plus

• Solid experience with CRM software (Salesforce or similar) and Google Suite

• Track record of delivering client-focused solutions and hitting retention and growth targets

• Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail

• Excellent listening negotiation and presentation skills

• Strong verbal and written communication skills

• Undergraduate degree preferred

Benefits & Perks

• Remote work culture for our GTM teams with office hubs in SF NY & Toronto

• In-person company off-sites

• Medical dental & vision coverage

• Flexible time off

• 401(k) with employer match

• WFH stipend to support your home office needs

Target Hiring Range: $100K per year base salary

This range represents the good-faith estimate of the base salary/wage we reasonably expect to pay at the time of hire. Final offer amounts are determined by multiple factors including experience skills and geography.

Additional Compensation:

• Commission: This role is eligible for commission.

• Equity: This position is eligible for stock options as part of our long-term incentive program.

  WorkWhile is an Equal Opportunity Employer. Women minorities individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse mission-driven and supportive culture—we look for people who want to take ownership are energized by ambiguity and strive to make a lasting impact. If this resonates with you we’d love to chat!

What We Do

WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial hospitality and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained on-demand workers supported by on-site leads real-time performance monitoring and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay telehealth and free upskilling while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility reliability and deep insights WorkWhile helps businesses scale efficiently and stay competitive.

Why Work With Us

WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google Meta Yahoo and Airbnb continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies we operationalize them at scale to solve real business challenges.

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