Enterprise Application Engineer

RESPONSIBILITIES: 

• Partner with clients and internal teams to understand business and development processes 

• Develop and perform quality assurance check points within your team to ensure quality and timely delivery 

• Take ownership of your team’s business results by developing and leading training and execution plans 

• Monitors and impacts key metrics and efficiencies 

• Problem-solve and/or troubleshooting complex software, hosting or vendor related issues 

• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions 

• Create and implement tools that increase quality, security and productivity  

• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to 

• Track status and provide updates in relation to support initiatives  

• Work closely with Development and other teams to ensure client satisfaction 

EXPERIENCE AND KNOWLEDGE: 

• Bachelor’s Degree in related field or equivalent experience 

• Typically requires 5+ years of related work experience 

• Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging 

• Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued 

• Configuration and deployment experience with Web Services 

• Some knowledge of HTML helpful 

• Experience with MSFT end-to-end, Azure, C#, .NET Framework, SQL and other scripting languages 

• Strong troubleshooting, diagnostic and analytical skills for problem solving 

• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment 

• A relentlessly positive disposition 

• Excellent people and teamwork skills 

• Ability to train individuals 1-on-1 and in a classroom environment 

• The ability to remain calm, diplomatic, and cooperative under stressful conditions 

• Strong written and oral communication skills 

• Financial Services experience 

• Enterprise Software experience 

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