Enterprise Applications Administrator

$50000 - $60000 / year

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

The Enterprise Applications (EA) Administrator is a key member of the EA team. Working alongside the Salesforce, NetSuite, and Ping teams to onboard and offboard users. They will also be trained on the ServiceNow platform to augment the current team and to update specific functionality and tasks owned by EA. In addition, the resource will be asked to support other EA functions including, but not limited to, Quality Assurance Testing.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Fulfill on-boarding and off-boarding activities (e.g., account provisioning) across all EA systems.

· Troubleshooting access issues reported by users.

· Monitoring key reports and processes to ensure issues are found proactively, resolving these issues and/or working with other EA team members to address.

· Perform support and maintenance audits of license availability and distribution across EA systems (Salesforce, NetSuite, Smartsheet, DocuSign, etc.)

· Provide as-needed support and completion of tasks for the Salesforce and NetSuite teams. Depending on interest and availability the resource will have a chance to learn and complete basic admin tasks in Salesforce and/or NetSuite.

 

Qualifications:

· Interest in learning new technologies and processes.

· Ability to research, troubleshoot and investigate issues to resolution.

· Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.

· Customer focus, leadership, and collaboration.

· Basic understanding of the systems development lifecycle including Agile.

· It will be beneficial if the candidate has working knowledge of ServiceNow.

· Experience with Salesforce and NetSuite is a plus.

· Experience with DocuSign Org Management a plus.

 

Additional Requirements and Details:

· Travel is not expected for this role.

· Working in a hybrid remote and office environment.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements are required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

Benefits for this role include medical, dental, vision, 401k with company match, Employee Stock Purchase Plan, Flexible PTO, and much more!

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.