Enterprise Applications IT Specialist

Company Description

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.

MET Group is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

MET Group has 1000+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation*.

Job Description

Role summary:

Responsible for tracking and monitoring application support tickets / inquiries, analyzing and resolving problems, troubleshooting incidents, testing / implementing corrective actions, following supplier deliverables, and maintaining user documentation. The role requires hands-on analytical, technical, problem solving and communication skills.

Essential responsibilities:

• Manage application user accounts by owning the complete user lifecycle (arrivals, departures, role changes, licenses, permissions).
• Own enterprise application incidents, user inquiries, technical troubleshooting and document ticket resolution steps in the company’s issue tracking system.
• Fix data inconsistencies, handle data flows and interfaces with other applications.
• Monitor systems health, proactively identify and implement corrective actions.
• Oversee the development of bug fixes and smaller enhancements, technically validate new versions, coordinate functional user testing, perform code deployment.
• Interact with external service providers on higher complexity tasks, follow-through on deadlines, ensure continuous communication.
• Build / maintain / develop deep functional and technical expertise in selective COTS application platforms and gain ability to perform basic business / functional tasks.
• Support application release deployments and continuous enhancements, liaise between internal / external techno-functional teams and support organizations.
• Gradually build capabilities to develop simple technical solutions, perform basic product configuration, and deliver low-code custom solutions.

Qualifications

• 2+ years experience in application configuration / technical support / end-user interaction / ticket management / problem resolution.
• Bachelor’s degree in computer science / business administration or an equivalent industry experience with practical domain knowledge.
• Very good English language skills, both verbal and written.
• Proficiency in MS Office Applications, and expertise in end-user application support.
• Structured, well organized, ability to manage multiple competing priorities.
• Work independently without continuous supervision, collaborate efficiently in teams.
• Results-focused, action-driven with an affinity to dive deep into technical details.
• Knowledge of document management / accounting / workflow applications and experience with the related business processes is a plus.