Enterprise Change Management Analyst II (Remote)

Position:

Enterprise Change Management Analyst II (Remote)

Job Description:

SUMMARY

Develops, coordinates, and promotes change management activities across the entire enterprise and takes responsibility for the effective functioning of these processes across all the organization. Provides 24x7 support for all change management as it relates to production and disaster recovery environments. Reviews, evaluates, and approves changes for production implementation. Works across a wide array of product lines and engages various levels of management on a day-to-day basis.

Shift: This position will work Monday - Friday 11:00AM - 8:00PM ET with a rotating on-call schedule.

RESPONSIBILITIES

• Manages changes across multiple data center environments to protect production and disaster recovery systems critical to business success
• Provides immediate response and coordination aimed at minimizing the duration of service interruptions
• Maintains trend data and metrics related to changes for executive reporting
• Recommends and documents departmental standards and procedures
• Consults with other teams on proper integration and correlation of the change management process and their respective areas
• Facilitates daily, weekly, and monthly tactical meetings as well as creates change reports as determined by business and technology needs
• Performs other related duties as assigned

MINIMUM REQUIREMENTS

• Bachelor's Degree in Computer Science, Business, Communication; or the equivalent combination of education, training, or work experience
• Requires 4+ years related experience in change, incident, or problem management

PREFERRED REQUIREMENTS

• Knowledge of Black Knight products and services
• Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL)
• Strong knowledge of issue resolution and escalation practices
• Broad knowledge of IT infrastructure
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Ability to manage multiple tasks simultaneously
• Conflict resolution and facilitation skills
• Independent and collaborative decision-making ability within specified parameters
• Skilled at identifying and implementing process improvements
• Excellent written and verbal communication skills
• Ability to organize tasks and priorities effectively and under minimal supervision

The target pay range for this position typically starts at $64,480 - $87,360

Black Knight carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

EEO Statement:

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:

Remote

Time Type:

Full time