Enterprise Change Management Director

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking an Enterprise Change Management Director to shape and apply a structured change management strategy and framework, enterprise-wide at Zayo. The Enterprise Change Management Director focuses on managing and facilitating the transition from current practices to desired future states, ensuring smooth implementation and minimizing disruption to business operations.
This role leads a team of Change Management professionals, and owns the enterprise-wide change plan, and its presentation to Zayo's executive team. The position reports to the Chief Transformation Officer.
*We're open to this role working in a remote capacity within the U.S.; however, our ideal candidate will be local to the Denver, CO area with the opportunity to work in a hybrid capacity for the needed face-to-face relationship building that is ideal for this type of position.
Responsibilities

• Develops and implements enterprise-wide change management strategies, methodologies, and tools
• Aggregates change needs across the enterprise and determines the appropriate resourcing strategy
• Works with cross-functional teams to ensure new capabilities are being appropriately communicated to the organization and effectively incorporated into end-user training content
• Develops a single overarching change plan, available to Zayo's key stakeholders and executive team
• Directs internal and external Communications and ensures key messages are clear, simple and aligned with Zayo's vision, mission and values
• Leads a small team of Change Management professionals, acts as a player/coach
• Performs stakeholder and change impact analysis to identify organizational readiness and potential impact & risks
• Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes
• Creates and manages measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes
• Identifies resistance and performance gaps to develop, recommends and implements corrective actions
• Creates integrated change and readiness strategies for key strategic programs and initiatives
• Establishes and aligns cross-functional teams to successfully develop and execute integrated change plans
• Serves as a visible organizational change management coach and mentor to executive management and project teams
• Inspires and cultivates a value-driven company culture
• Grows change advocacy within the broader organization and establishes change agent networks across the organization
• Identifies opportunities to continuously evolve and enhance the capabilities of the Change Management Office

Qualifications

• Bachelor's degree
• Minimum of ten (10) years' relevant business experience
• Minimum of five (5) year's team leadership experience
• Recognized as a expert in the discipline of change management
• Executive presence, ability to present and influence at the executive level
• Experience leading change management efforts on large-scale, cross-functional programs including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment
• Advanced research, analytical and problem solving skills
• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and executive management
• Ability to influence others and move toward a common vision or goal
• Experience collaborating cross functionally in a matrix structure and influencing stakeholders at all levels of the organization.
• Expert understanding of how people go through a change and the change process
• Extensive experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Flexible and adaptable; able to work in ambiguous situations
• Acute business acumen and understanding of organizational issues and challenges
• Change management certification or designation desired

Base pay range: $118,000 - $190,000, commensurate with experience
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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.