Job Description
About Eve
Eve is redefining legal technology for plaintiff law firms and we're building the team that will take us there. We help firms handle more cases recover more for clients and grow with AI that works across every stage of a case from intake through resolution. The next generation of great plaintiff firms will be AI-Native and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership stays curious and wants to build AI that's already changing how law is practiced this is where you belong.
Product-market fit: Eve is trusted by over 1000+ law firms and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital Andreessen Horowitz(A16z) Menlo Ventures and Lightspeed.
Built by a world-class team: Engineers designers and operators from places like Scale Meta Airbnb Cruise Square Rubrik and Lyft are building Eve from the ground up.
AI-Native from day one: We’re on the bleeding edge of AI collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.
What You'll Do:
- Drive Client Success and Growth: Ensure high adoption retention and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90% while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
- Onboarding: Enable teams at firms using Eve in 90 days or less.
- Maximize Product Utilization: Achieve 90% Case/Matter utilization increase user engagement by 90% within six months and attain 75% adoption of key features.
- Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly.
- Contribute to Product Evolution: Provide client feedback to inform product roadmap development.
- Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.
What We're Looking For:
- Legal Industry Expertise: Comprehensive knowledge of law firm operations compliance and current legal sector trends.
- Technical Proficiency: Mastery of legal tech solutions especially Eve's products with the ability to explain complex concepts to non-technical professionals.
- Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
- Project Management and Communication: Excellent project coordination and communication skills with a consultative approach to solving law firm challenges.
- Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
- Networking and Industry Engagement: Strong relationship-building skills with a willingness to travel for client visits and industry events.
Preferred Qualifications:
- 5+ years of Customer Success experience ideally with mid-size to enterprise accounts with a proven ability to manage high-value relationships.
- Solid experience in legal tech understanding the unique needs of law firms and legal teams.
- Proven acumen around planning and managing a smaller book of business with $10M - $20M in ARR ownership.
- Experience managing large complex accounts and executing strategic initiatives for client success and growth.
- Strong understanding of SaaS industry dynamics particularly in legal technology.
The range provided is the role’s On Target Earnings ("OTE") range meaning that the range includes both the sales bonuses target and annual base salary for the role.
Final compensation will be determined based on a variety of factors including but not limited to relevant experience skills interview performance and the scope and level of the role and candidate.
Benefits
💰 Competitive Salary & Equity
💹 401(k) Program with Employer Matching
⚕️ Health Dental Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚗 Commuter Benefits*
🧑💻 Autonomous Work Environment
🖥️ Workplace Setup Reimbursement
🏠 Telecomm Stipend
🏝 Flexible Time Off (FTO) + Holidays
🚀 Quarterly Team Gatherings
🥪 In office Perks*
Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process reach out to your recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Skills Required
- 5+ years of Customer Success experience with mid-size to enterprise accounts
- Comprehensive knowledge of law firm operations and trends
- Mastery of legal tech solutions
- Strong analytical skills and ability to present insights
- Excellent project coordination and communication skills
What the Team is Saying
Eve Compensation & Benefits Highlights
- Healthcare Strength—Benefits include medical dental vision and life insurance plus short- and long-term disability indicating comprehensive core coverage.
- Retirement Support—A 401(k) plan with company match is offered to support long-term savings.
- Equity Value & Accessibility—Every team member receives meaningful equity aligning compensation with company growth.
Eve Insights
What We Do
Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness Eve leverages artificial intelligence to streamline case analysis enhance decision-making and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively especially in an era where demands on legal professionals continue to grow. Eve’s commitment to innovation is evident in their focus on speed scalability and reliability. The platform supports legal teams in managing high caseloads with fewer resources reducing the time spent on routine tasks and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs. With a core belief in elevating legal practices through visionary tools Eve is committed to reshaping the way legal professionals serve their clients improving access to justice and fostering a more efficient legal ecosystem.
Why Work With Us
You’ll join a high-performing team that thrives on collaboration grit and innovation. We value excellence visionary thinking and elevation as we tackle ambitious goals. Enjoy a supportive growth-oriented environment with a robust benefits package where everyone’s contributions are valued and real impact in legal tech is made together.
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Eve Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are located at a beautiful office on 3rd Ave in the heart of San Mateo and 2 blocks from Caltrain. Some of our teams are remote while others have a hybrid model of coming into the office 3 days/week and remote 2 days/week.
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Date Posted
05/15/2026
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