Enterprise Customer Success Engineer

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As an Enterprise Customer Success Engineer, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.

Responsibilities

• Partner with enterprise clients to develop and execute strategic maintenance plans.
• Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
• Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
• Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
• Serve as a liaison between client teams and internal engineering to address advanced technical issues.

Requirements

• Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
• 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
• Extensive knowledge of predictive maintenance and factory floor operations.
• Exceptional interpersonal skills with experience working with C-level executives and factory teams.
• Data-driven mindset with strong problem-solving skills and technical expertise.