Enterprise Customer Success Manager

Location: Must be located in New York

About Us

There is no such thing as perfection. Only continuous improvement. We are building software that helps companies build a culture of continuous improvement.

QA programs done right are about driving continuous improvement across your employees, customers, product, and processes.

This concept applies to every single business in the world - from the coffee cart around the corner to the largest companies in the world.

Our sweet spot of customers are ones that have a lot of digital conversations (email, chat, phone, video, etc.) and tech-enabled services.

 We work with hundreds of customers - learn more at www.maestroqa.com. 

Why Maestro?

These statements resonate with you:

• Other companies have been overlooking your potential and this is the place that sees something different in your abilities
• You want to be coached and trained more than ever before
• You want your peers and managers to work closely with you and challenge your ideas to both self-improve and deliver a better experience for customers

Why This Opportunity?

• You can be a CSM for something that everyone knows they need or you can be a CSM for something that needs your help evangelizing the importance - you want the latter
• You want to be trained and coached daily to rapidly improve your skills
• You hate CSMing on an island - you want a team-based approach to customer success

Key Requirements:

• Can walk us through 2-3 Customers that required deep discovery, champion building, and multi-stakeholder organizational alignment to get through a key upsell, renewal, or implementation - and required working together as a team internally

Compensation: $140,000-160,000