Enterprise Customer Success Manager

Own the Success Journey of Our Enterprise Customers

We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in 2024 and beyond.

In this role you'll ensure the success of our largest and most strategic clients. You'll build strong trusted relationships become an expert advisor and drive exceptional value realization for their organizations. You will also have an opportunity to shape the future of Customer Success at RudderStack.

*Our roles are remote first and can be based anywhere in the US (#LI-Remote). This role is aligned to our customers in the PST/MT time zones.

What You'll Do:

• Partner with customers to understand their business requirements and drive them to realize quick time to value from their investment in RudderStack.

• Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in RudderStack.

• Own the customer lifecycle for a portfolio of assigned enterprise accounts from onboarding and implementation to ongoing success and growth.

• Develop and deliver engaging customer presentations and training sessions.

• Conduct monthly or quarterly account and product reviews with a focus on driving toward the next best use case

• Proactively identify opportunities for increased product adoption and drive account expansion.

• Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention.

• Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value

Who You Are:

• At least 5 years of client-facing implementation and/or consulting experience with a demonstrated record of successfully managing enterprise accounts.

• Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze Iterable etc).

• Proven track record of building strong relationships with executives and technical stakeholders with an emphasis on account mapping and expansion expertise.

• Comfortable with all phases of the customer lifecycle including onboarding adoption and retention strategies.

• Excellent communication and presentation skills with the ability to tailor messaging to different audiences (technical and non-technical).

• Experience working in a fast-paced high-growth environment.

• Bonus : Experience in data strategy consulting marketing strategy/analytics operations or business intelligence

Ready to Join Our Team?

If you're a passionate customer success professional who thrives in a fast-paced environment we encourage you to apply!  We look forward to hearing from you.

Benefits

• Competitive salary and benefits package

• Opportunity to work with a talented and passionate team

• Be a part of a fast-growing industry-leading company

• Make a real impact on the success of the business

Join the RudderStack revolution and help businesses unlock the power of their customer data!

Depending on your work location the total on target earnings (OTE) for this position ranges from $160000 to $180000. When determining pay as part of a final compensation package we consider several factors such as location experience qualifications and training.