Enterprise Customer Success Manager
Job Description
Envoy is transforming modern workplaces for hybrid work and safely bringing people together so they can connect, collaborate, and thrive. Envoyβs workplace platform software has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms, and manage deliveries in over 20,000 locations around the globe. Companies like Slack, Pinterest, and Warby Parker rely on Envoy to create an unrivaled first impression and keep their offices running smoothly. We are proudly backed by Andreessen Horowitz, Menlo Ventures, Initialized Capital, Brookfield Growth, and many others.
With more than 100,000 new sign-ins every day, Envoy Visitors creates a warm welcome for guests while safeguarding people, property, and ideas. Envoy Protect confirms employees are healthy and helps to coordinate schedules before they come on-site. Envoy Desks gives employees the flexibility to reserve a desk for the days they are in the office to collaborate with teammates. Our workplace platform is designed to connect to workplace tools you already use and new apps built by developers that will shape the future of work.Β
Our motto is to challenge the status quo, and we like to innovate fast to help our customers create workplaces people love. If this world sounds exciting, weβd love for you to help us build the workplace of the future.
We're looking for someone who will guide our customers throughout their journey.Β Starting with a successful implementation and delivering continued support that will lead to a long term growing partnership.
This is not a remote position.
The ideal candidate will need to be onsite & able to participate in hybrid work.
Β
You Will- Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
- Strategically drive your accounts across the customer lifecycle, from implementation and enablement to ongoing adoption and optimization
- Develop relationships with key stakeholders across multiple teams including Workplace, IT, and Security / Compliance
- Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
- Partner closely with Enterprise Account Executives to set up and unlock potential expand opportunities
- Travel and meet customers onsite (when required)
- A track record of excellent project management with an emphasis on change management.
- Such strong relationships with your current customers that they will be upset when you leave to join a new company.
- Created training materials from scratch and have a strong, self-driven process for iterating, incorporating feedback, and experimenting with new formats.
- Been called a product expert many times before.
- An understanding of how to work with a large organization and are comfortable maintaining many relationships at once.
- Been working in a software success role for 4+ years.
- An entrepreneur at heart.
- Naturally quantitative and empathetic.
- Someone who loves to learn and is comfortable with constant testing and change.
- Ahead of industry trends and methodologies and are constantly looking to better your game through new technologies and learnings.
- Someone who honestly believes in and demonstrates our company values.
- Expected to work in Denver, Colorado, United States.Β
#LI-HYBRID
By applying for this position, you acknowledge that you have received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Envoy will comply with federal and state mandates regarding COVID-19 vaccinations. We will require employees coming on-site to be fully vaccinated, which includes a booster.
Date Posted
08/13/2022
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