Enterprise Customer Success Manager

The Opportunity 

Databook is seeking a highly driven candidate with a passion for driving Strategy & Operations, building strong relationships, and scaling a business for the position of Strategy & Operations Manager in our Palo Alto office.  The Strategy & Operations Manager will manage a book of business and work directly with our customers: sales leaders at some of the largest and fastest-growing tech and consulting companies in the world. As a Strategy & Operations Manager, your ultimate responsibilities will include customer retention, account growth, and delivering business solutions that utilize our industry-leading technology to enhance our customers’ sales pipeline and account intelligence.If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming a Databook Strategy & Operations Manager is the career path for you!

 About You

• 5+ years of experience in a Strategy & Operations and/or strategy consulting role
• Experience managing relationships and working directly with C-level stakeholders at large enterprise sales and consulting organizations
• Background in project management, including large-scale implementations incorporating input from numerous stakeholders at all levels
• Exceptional verbal and written communication skills; ability to create and deliver compelling presentations to senior business audiences
• Strong positive, results-oriented mindset and willingness to “roll up your sleeves” to succeed in any task (this is not a 9-5 job)
• Self-starter with strong organizational skills and the ability to think strategically
• Energetic and passionate about one’s personal brand
• Professional approach to daily tasks and the ability to carry oneself like an executive
• Experience in a role requiring revenue/quota management

Ideal candidates will also have: MBA graduate degree, CFA, or significant degree of financial acumen 

What You Will Do:

• Work directly with Databook account executives and Strategy & Operations leadership to help customers recognize their short- and long-term business initiatives
• Learn and help to define a data-driven approach to Strategy & Operations and management
• Identify and collaborate with Databook account executives and Strategy & Operations leadership opportunities to grow accounts and pipeline
• Become an expert at Databook's approach to precision selling through hands-on training
• Directly collaborate with customers to ensure they are receiving the benefits from Databook's software: saving time and driving significant pipeline and sales expansion
• Work alongside the C-level sales leaders to create data-driven solutions for supercharging sales
• Undergo mentoring sessions with Databook’s top executives
• Meet regularly with sales, sales operations and sales enablement leaders to gain insight into business objectives and issues
• Collaborate with Strategy & Operations and sales executives to achieve agreed upon sales targets and outcomes consistently and on time
• Work effectively with team members and other departments to reach sales targets
• Stay up-to-date with sales best practices and trends

Join us and enjoy these perks!

• Salary range starts at $115-125,000 with an opportunity for an annual performance bonus 
• Equity
• Individual and family coverage for medical, dental, vision and life insurance
• Short term and long term disability coverage
• Mental health care support through Ginger
• Flexible Vacation Policy 
• 401k retirement plan with a 3% employer matching contribution
• Employee referral bonus program
• $750 budget for home office equipment
• $500 annual learning stipend to spend on books, courses, etc.
• Complimentary subscription to Masterclass

Databook is the pioneer and leader in Strategic Relationship Management (SRM). The company’s award-winning SRM platform leverages advanced AI and NLP to empower the world’s largest B2B sales teams to create, manage, and maintain strategic relationships at scale. The platform ingests and interprets billions of financial and market data signals to generate actionable sales strategies that connect the seller’s solutions to a buyer’s financial pain and urgency. On average, Databook clients achieve 5x more customer meetings, 3x more pipeline, 2.5x larger deals and 1.5x faster cycle time. 

*We will consider remote work for candidates in Arizona, California, Colorado, Connecticut, Florida, Illinois, Iowa, Massachusetts, Minnesota, New York, Ohio, Oregon, Pennsylvania, Utah, Tennessee, Texas, Washington and Wisconsin. Remote work requires periodic travel to our headquarters in Palo Alto, CA every 2-3 months.

EEO/D&I Statement

Databook provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Databook expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.