Enterprise Customer Success Manager

About Us: Arist is a rapidly growing startup transforming the future of learning. Our solutions empower businesses to unlock the full potential of employees. We are seeking a motivated and experienced Enterprise Customer Success Manager (CSM) to join our team and play a pivotal role in the success and satisfaction of our enterprise customers.

Position Overview: As an Enterprise CSM at Arist, you will be responsible for building and maintaining strong relationships with our enterprise customers. You will serve as their advocate within the organization, ensuring their needs are met and they receive maximum value from our products and services. The ideal candidate will possess 5 years of experience in a similar role, along with a strong service mindset, high learning agility, and the ability to challenge the status quo.

Key Responsibilities:

• Customer Success Management: Be the primary point of contact through the entire customer journey for Arist enterprise customers. You will dive into their data and understand their needs, goals, and challenges. You will serve as an advocate for them by developing close cross-functional relationships internally.
• Renewal and Expansion Ownership: Drive successful outcomes resulting in customer renewals and expansion.
• Challenge Status Quo: Identify process improvement and innovation opportunities to enhance the customer experience and drive customer success.

Characteristics:

You will be successful in this role if the following sounds like you!

• Customer Advocate: You have a service mindset, and you use it to be a staunch advocate for your customers.
• Team Player: You collaborate effectively with cross-functional teams.
• Challenger Mindset: You are always looking for ways things can be better and are solution-oriented.
• GSD (Get S* Done) Mindset: You take ownership and GSD.
• Data Storytelling: You utilize data and analytics to tell compelling stories.

Qualifications:

• At least 5 years of experience as an Enterprise Customer Success Manager or in a similar role.
• Experience managing complex customers with a proven track record of delivering exceptional customer satisfaction.
• Consulting Skills: Ability to provide strategic guidance to customers, helping them leverage our product to achieve their learning and development goals.
• Renewal and Expansion Ownership: Previous experience owning renewals and expansion opportunities as part of a Customer Success Manager role.
• Cross-functional Collaboration: Demonstrated experience working closely with Product and Sales teams to align customer needs with product development and sales strategies.
• Familiarity with L&D/HR: A solid understanding of Learning and Development (L&D) and Human Resources (HR) practices is highly desirable.

Why Join Us:

• Opportunity to make a significant impact in a rapidly growing ed-tech startup.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Ongoing opportunities for professional development and growth.
• If you are a customer-focused individual with a passion for workforce development and a drive to help enterprises succeed, we encourage you to apply for this exciting opportunity to join Arist as an Enterprise Customer Success Manager. Together, we will shape the future of Learning!