Enterprise Customer Success Manager

Scrunch a venture-backed startup is on a mission to bring brands to an AI-first future—where people increasingly rely on LLMs to discover understand and act on information that matters to them.

As AI search and conversational agents replace traditional web search and browsing Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT Claude Gemini and more—working with AI platforms not against them. This shift represents the biggest change to marketing since the dawn of the internet.

With $26M in backing from Mayfield Fund Decibel Homebrew GTM Capital and leading Silicon Valley founders and operators Scrunch has scaled rapidly since commercial launch. Today more than 500 paying brands—including Fortune 500 companies like Lenovo category-defining brands like Skims and breakout startups like Clerk—use the platform.

We’re looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product.

Location Requirements: Salt Lake City Utah

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients helping them maximize the impact of our cutting-edge generative AI search optimization software solution.

• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.

• Guide clients through onboarding education and adoption journeys—ensuring high engagement retention and satisfaction.

• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility organic growth and AI-discovery performance (ChatGPT Perplexity etc.).

• 5+ years in customer success or account management ideally at a marketing-focused SaaS company.

• A genuine builder mentality—you've joined teams early built processes from scratch and are proud of the systems you've left behind.

• Demonstrated fluency with AI tools in your daily workflow—using them to research draft analyze synthesize and problem-solve faster and better.

• Strong communication skills—you can turn complex technical insights into clear persuasive strategic action plans that get clients moving.

• Proven experience managing a strategic enterprise book of business with playbooks to show for it.

• Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate.

• A team-first orientation—you collaborate fluidly across product sales and marketing to drive outcomes.

• Proactively ensure that clients measure and achieve their desired outcome with our software solution.

• Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers

• Onboard clients promptly to ensure they start receiving value from their investment in our platform

• Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.

• Clients see you as a trusted advisor who brings fresh thinking AI-forward strategy and genuine expertise to every conversation.

🎯 Ownership: Equity in a fast-growing category-defining company
💝 Wellbeing: Medical dental vision and life & disability insurance
🧸 Family support: Paid parental leave when life's biggest moments happen
🏠 Setup: Home office stipend so your workspace doesn't suck
🖥️ Remote support: Phone and internet reimbursement
📚 Growth: L&D budget for courses conferences and whatever makes you sharper
🏖️ Time off: Flexible PTO — take what you need we trust you
🌱 Financial wellness: 401(k)
🤝 Connection: Team offsites and a crew that genuinely likes each other

Scrunch is an equal opportunity employer. We welcome people of all backgrounds experiences perspectives and identities. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

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What We Do

Scrunch AI is the leading platform for helping brands gain visibility in AI search results. As discovery shifts from traditional SEO to large language models and AI agents Scrunch provides marketers with the platform to understand how their brand is being interpreted — and the necessary technology infrastructure to shape it.