Enterprise Customer Success Specialist - 12-month FTC renewable

We want to make work and study more efficient and enjoyable by providing the best digital paper solution possible. We plan to be the go-to tool for all forms of notes. Our digital paper and learning ecosystem inspires anyone to take notes share what they know collaborate with others and learn as a community.

Our Values:

Dream big —Be visionary strategic and open to innovation Build great things —Work in service of our users always improving and pushing higher Take ownership —Take responsibility with bold decision-making and bias for action Win like a sports team —Be trusting and collaborative while empowering others Learn and grow fast —Never stop learning and iterate fast Share our passion —Share ideas and practice enthusiasm and joy Be user obsessed —Empathetic inquisitive practical

About the role:

Companies around the world are already using Goodnotes for productivity and collaboration at work. You will join our brand-new Enterprise team distributed team across Europe and Asia focusing specifically our Enterprise offering. You will work alongside other Sales and Account Managers as well as Engineers and Designers to help build and improve our new Enterprise features. This is the role for you if you’re excited to work on the things listed below:

• Customer Success: Promptly answer client requests and questions regarding invoices license keys and their deployment often involving guidance to our support page or sharing relevant support content.

• Invoicing: Generate and send invoices to clients and ensure they are paid on time.

• License Key Creation: Create license keys and send them to clients with detailed instructions for deployment.

• Business Development: Engage with both existing and new clients to foster sales opportunities working closely with Hubspot to streamline the sales process.

Requirements:

• Experience in a Technical sales environment

• Proficient in Japanese and English

• Familiarity with Goodnotes app.

• Good writing skills with a focus on clarity conciseness

• Excellent attention to details

• Analytical skills to translate user data and feedback into actionable insights.

• Passion for helping people

Interview process:

• Submit your application along with a cover letter sell yourself.

• A take home assignment to deal with an hypothetical customer request.

• A role-specific call with your potential future manager our business operations manager. This is where you get to see what it would be like working at Goodnotes as well as the chance to ask any job specific questions. You will also be expected to prepare a short presentation on a pet project you’d like to work on during your time with Goodnotes.

What’s in it for you:

• This is a 12-month renewable and convertible Fixed-term contract

• Budget for things like noise-cancelling headphones setting up your home office personal development professional training and health & wellness

• Sponsored visits to our Hong Kong and London offices every 2 years

• Company-wide annual offsite (we met in Portugal in 2023 and Bali in 2024)

• Flexible working hours and location

• Medical insurance for you and your dependents