Enterprise Customer Success Specialist

Customer Success Specialist, Enterprise

As a Customer Success Specialist on our Enterprise Team, you'll be dedicated to nurturing relationships and driving success within our enterprise-level dental practices. This position requires strategic engagement, complex problem-solving, and collaboration with internal teams to meet the unique needs of our enterprise customers. This position will report directly to the Director of Customer Success, Enterprise.

The Day-to-Day

You will be pivotal in expanding enrollments, enhancing product utilization, and providing high-level support to ensure maximum value from our products and services. This includes (but is not limited to):

- Strategically engage with enterprise-level dental practices to understand their specific needs, challenges, and  goals.

- Develop customized success plans tailored to each enterprise customer, focusing on long-term partnership and value creation.

- Drive expansion and utilization of our products and services within enterprise accounts.

- Collaborate with internal teams to identify opportunities for upsell, cross-sell, and adoption of additional features or services that align with the enterprise's strategic objectives.

- Build and maintain strong relationships with key stakeholders at the enterprise level, including C-suite executives, practice managers, and decision-makers.

- Conduct regular business reviews and strategic planning sessions to ensure alignment and address evolving  needs.

- Collaborate closely with the Customer Success team, Sales team, and other internal stakeholders to align strategies, share insights, and coordinate efforts in support of enterprise customers.

- Act as a liaison between enterprise customers and internal teams, facilitating communication and ensuring a seamless customer experience.

- Utilize data analytics and customer feedback to gain insights into enterprise customer behavior, preferences, and trends.

- Leverage insights to optimize strategies, identify areas for improvement, and drive continuous enhancement of the customer experience.

- Serve as a point of contact for escalated issues and concerns from enterprise customers, ensuring timely resolution and maintaining high levels of customer satisfaction.

- Employ advanced problem-solving skills and collaboration with internal teams to address complex challenges.

To Be Successful

Do these things sound like you? Yes? Good — you’re well on your way to being a successful Customer Success Specialist with us!

- Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)

- You have proven experience in customer success or account management roles, with a focus on serving  enterprise-level customers in the B2B space.

- You possess exceptional interpersonal and communication skills with the ability to build rapport and credibility with C-suite executives and other senior stakeholders.

- You’re a strategic thinker with the ability to understand enterprise customer needs, develop customized success plans, and drive long-term value creation.

- You have strong analytical skills with the ability to analyze data, derive insights, and make data-driven decisions to optimize customer success strategies.

-You’re a collaborative team player with the ability to work cross-functionally and influence internal stakeholders to support enterprise customer initiatives.

- You have familiarity with CRM software and other tools used to manage enterprise customer relationships and track key metrics.

- You have a bachelor's degree in business, marketing, or a related field preferred.

To Thrive

We’re an entrepreneurial, creative, and passionate group — and if these things sound like you, you won’t just fit in. You’ll thrive with us.

- Self-starter with the ability to “figure it out” but not afraid to ask questions.

- You have previous experience working in the dental industry.

- Competitive, but also a team player who is fun, energetic, and super coachable.

- No stranger to playing hard and working harder while treating others with respect and dignity.

Our Advantage

If you’re asking yourself “what are the perks of working with us?” Don’t worry. We’ve got you covered.

- We are a Best Places to Work recipient — because we understand the meaning of work hard, play hard!

- You’ll get some skin in the game with employee equity.

- We stand behind and celebrate our core values.

- There’s transparent communication from the top down.

- You’ll have a collaborative, smart, and forward-thinking team to share ideas with.

- You’ll have a direct, meaningful impact as we scale.

- You’ll experience a culture filled with opportunities to connect in-person and virtually.

- We have a casual dress code.

- We offer hybrid and remote work schedules.

- And we’ve got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more!

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?