Enterprise Customer Success Manager, Exteriors
Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager, Exteriors in United States.
This role sits at the center of long-term customer value creation, managing relationships with large enterprise trade service companies that rely on complex software solutions to run their operations. You will act as a trusted advisor, helping customers maximize product adoption, identify growth opportunities, and improve business outcomes through strategic guidance. The position combines account management, data analysis, and executive-level communication in a fast-paced, customer-obsessed environment. You will oversee a portfolio of high-value enterprise accounts and ensure they receive a premium, high-touch experience throughout their journey. By analyzing usage trends and identifying opportunities for expansion, you will directly contribute to revenue growth and customer success. This is a highly collaborative role where problem-solving, relationship-building, and strategic thinking are essential to driving impact at scale.
Accountabilities
In this role, you will be responsible for managing enterprise customer relationships while ensuring adoption, satisfaction, and long-term value creation across a complex portfolio.
- Manage and grow a portfolio of approximately 35 enterprise accounts with high-touch engagement needs
- Build strong executive-level relationships and deliver a premium customer experience across all interactions
- Analyze product usage and customer engagement data to identify trends, insights, and opportunities for value expansion
- Provide strategic guidance and best practices to help customers maximize product adoption and operational efficiency
- Identify upsell and cross-sell opportunities through segmentation and account intelligence
- Collaborate with customers to solve complex business challenges using tailored, strategic solutions
- Support internal teams and mentor new hires or peers within the customer success organization
- 4+ years of experience in account management, customer success, or project management in a client-facing role
- Proven ability to manage multiple complex projects simultaneously with strong attention to detail
- Experience working with enterprise or high-value customers, ideally in SaaS or technology environments
- Strong analytical skills with the ability to interpret data and translate insights into action
- Excellent communication skills with executive presence and strong relationship-building ability
- Self-starter mindset with the ability to thrive in a fast-paced, entrepreneurial environment
- Strong organizational skills, adaptability, and collaborative team orientation
- Willingness to travel occasionally (less than 15%)
- Competitive compensation including base salary ($86,600 – $115,800 USD depending on experience and location)
- Annual bonus and equity opportunities as part of total compensation package
- Flexible work environment with autonomy and flextime options
- Comprehensive health coverage including medical, dental, and vision (with high employer contributions)
- Retirement savings plan with employer match (401k)
- Generous paid time off and learning & development programs
- Parental leave, fertility, adoption, and family-building support benefits
- Wellness and lifestyle benefits including telehealth, financial planning tools, and additional employee support programs
- Inclusive workplace culture with strong commitment to diversity, equity, and belonging
Requirements
The ideal candidate brings strong account management experience, analytical capability, and a customer-first mindset in a fast-moving SaaS or enterprise environment.
Benefits
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Date Posted
05/07/2026
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