Enterprise Implementation Engineer

Overview:

The Enterprise Implementation Engineer role will lead our largest most complex merchant use cases to launch with Recharge.  You will need to leverage your consultative critical thinking and project management skills to support our Recharge merchants during their initial technical implementation and data migration.

The ideal candidate will be a project management master and comfortable working in a fast paced environment. You will need to collaborate cross functionally with  Sales Partnership Customer Success Product and Engineering to get our merchants launched and set up for growth with Recharge. You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process.

You will work with various merchant stakeholders to confirm scope and drive the merchant towards their launch date while also serving as a Recharge product expert. You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects while maintaining a focus on Recharge's internal business objectives. A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows.

What you’ll do:

• Partner with our merchants to create and execute implementation plans that are completed within a deadline and with the highest customer satisfaction.

• Lead key activities during the implementation process to train our clients and drive the adoption of our platform.

• Develop and maintain expertise on the ever evolving Recharge platform.

• Continuously improves upon established standard practices ensuring the implementation process is constantly improving.

• Work closely with Implementation leaders to constantly evaluate and improve the merchant experience.

• Engage with merchant stakeholders via Zoom email and instant message services.

What you’ll bring:

• Bachelor's Degree in Business or Technical Field

• 3+ Years of owning the execution of projects last longer than 4 months with multi-workstream projects preferably with merchants processing in excess of $10million in monthly recurring revenue

• Experience working with APIs and understanding of software development cycle

• Salesforce Atlassian SaaS Connector Tools SaaS Project Management tools and Zendesk preferred

• Knowledge of JS and CSS preferred

• Experience in spreadsheet formulas and macros preferred

• E-commerce experience preferred